2019 Global Travel Forecast

December 11, 2018 by · Leave a Comment 

Travel agents and frequent business travelers will want to pay special attention to the latest information from Carlson Wagonlit Travel (CWT), the global travel agency. Each year, they issue a forecast of what they expect the following year’s global travel forecast will look like.

The goal of the report, says CWT is “to enable travel buyers around the globe to create and support their travel programs for next year whether local, national, regional or in-between.

Here are a few of their predictions from their 2019 Global Travel Forecast.

The Asia Pacific region will see price increases: 3.2% for air, 5.1% for hotel, and .5% for ground transportation. The growth of the tourism and business travel market for Asia (especially China, now the world’s biggest corporate travel market) is putting pressure on the travel industry, which means travelers will have trouble not only getting rooms at their preferred properties but at their preferred rates as well. So book early, and have a backup plan ready.

The Fullerton Hotel in Singapore. The 2019 global travel forecast predicts higher prices and limited availability for hotels in Asia and other parts of the world.

The Fullterton Hotel in Singapore

There will be a global increase in demand for rooms. We already said tourism and business travel is going to grow in Asia, but this is also true for Europe and Africa. Plus, the introduction of “ultra-long haul flights” will also increase leisure and business travel. More people going to more places means a need for more hotel rooms. While this means that there will eventually be more hotels, it doesn’t help in the short term, so make sure you book early or consider Airbnb and other room-sharing websites to find a place to stay.

Rental car companies will increase their prices, at least in the U.S. CWT is expecting to see an increase in car rental prices in Q4 2019, as the three main car rental agencies — which cover 90% of the US market — are seeing their fleet costs and maintenance costs increase and the residuals on their used cars are going down. The projected increase in price is 1% for corporate business travelers.

Amazon’s artificial intelligence is going to have an impact on travel According to CWT’s report, the travel industry is full-to-overflowing with all kinds of data on travelers — credit card, travel and expense HR data, combined with all the actual travel data like flights, car rental, and hotels — AI and machine learning systems are able to personalize and automate a lot of business travel functions. This means self-booking travelers are more likely to interact with a chatbot than a real customer service person on the other end of the computer line.

Fare tracking, fare forecasting, and the use of chat bots to book flights and hotels are increasingly the norm. Personalizing travel is no longer just about upgrades and ancillary services. Algorithms are being built to fully understand traveler preferences and behavior, and to extract more revenue by offering relevant products and services in real time.

Right now, as the economy is in an upswing, we’re expecting more and bigger things to happen in the global travel market. More of you will be traveling more often to more places. Of course, you’ll pay a little more too, but if you’re able to see a positive ROI on your business travels, or just have a fun time on vacation, it will all be worth it. Just remember to book things early, and always keep your confirmation numbers handy.

What are your travel plans for 2019? Do any of Carlson Wagonlit’s predictions have an effect on what you’re planning for next year? Share your ideas and your own predictions on our Facebook page, or on our Twitter stream.

Photo credit: Holgi (Pixabay, Creative Commons 0)

Free Wifi On Planes? Make Sure You Practice STRICT Security

November 27, 2018 by · Leave a Comment 

How important is it to you to have free wifi on planes? Are you able to stand being disconnected from the office for 1 – 6 hours? Or do you have to be connected at all times? And if it’s that important, are you willing to pay for in-flight wifi, or do you sit and suffer because you don’t want to pay $10 for a few hours of connectivity?

Delta Airlines is beginning to offer a rare incentive for their fliers and giving us all free wifi on their flights. Last year, they began offering free texting to their passengers, and this year, they’re upping the ante.

In a recent Travel Market Report article, Delta Air Lines said it would provide the free amenity, and according to Delta CEO Ed Bastian, it would be faster than what we’re already used to.

A man sitting on an airplane wearing a knit tube over his head and his laptop computer. His hands fit into little openings near the laptop. This is not good security if you're using free wifi on planes.

No, this won’t help.

Speaking at the Skift Global Forum in New York recently, Bastian said he didn’t know of anyplace other than in an airplane that you can’t access free wifi, so he wanted Delta to be the first to provide it to passengers. When the fee would be dropped remains unclear, but it is expected to be well-received.

We’re definitely in favor of free wifi, but it’s critical that you follow strong security measures in order to keep your computer and your personal information safe from prying eyes.

  1. Make sure you use a VPN (virtual private network) to encrypt all web traffic to and from your computer.
  2. Make sure your malware protection and firewall are current. If you don’t have any, buy some.
  3. Never do any banking or transmit sensitive financial data while you’re on a free wifi system. If you need to do it, wait until you’re on the ground, and do it on your phone with the wifi turned off. Cellular data is harder to intercept.
  4. Be sure the wifi system you want to log onto is the right one. There are many imposters that look legit — Free_Airport_Wifi may look legitimate, but you can’t always tell. Make sure you know the official name of the official wifi, and ask someone who works there if you’re not sure.

These steps are always important, even if you don’t travel very often. But if you’re going to use free wifi, whether it’s at a coffee shop, the airport, or even a plane, you have to take steps to make sure you don’t fall victim to cybercrime.

Are you looking forward to Delta’s free in-flight wifi? Or do you prefer to stay unconnected while you’re flying? Some people want to answer emails, while others just want to read a book. How about you? Tell us your thoughts on our Facebook page, or on our Twitter stream.

Photo credit: Becky Stern (Flickr, Creative Commons)

When Traveling, Time Is Money. How Much Will You Spend to Save Time?

November 22, 2018 by · Leave a Comment 

Traveling for work is still considered a perk for most employees, and they like working for companies that give them the opportunity to visit new cities and countries.

People have created different practices and habits to save time when they do hit the road. They have become more resourceful, and some are even willing to shell out their hard-earned money for little conveniences, according to a new survey from Travelport. And depending on what they’re trading for, it could cost them cold, hard cash, or it could cost them some personal data.

The survey showed several trends including one where 70 percent of travelers said they’d be willing to provide their personal data to receive personalized, relevant ads about their travel options. We already do this anyway, like on Facebook and signing up for email newsletters, so it’s not a stretch to imagine giving away “just a little more” to make our ad viewing habits more convenient.

Travelport’s Vice President and General Manager of U.S. Sales, Erika Moore, told TravelPulse.com that their study results suggest standard corporate travel practices don’t meet the expectations of business travelers who want convenience and a recognizable consumer experience when they manage and plan trips. Mobile apps can provide such those things, as can custom advertising.

Other findings include:

Many people favor convenience over price when traveling.When choosing an airline for business travel, customers base their decision on convenience. Nearly half of the respondents prioritized arrival/departure times and direct flights when it came to booking their airline tickets. They favored convenience over price and were willing to pay a little more money in order to be able to fly at the times they wanted.

Meanwhile, approximately 12 percent of respondents said that company savings and work/life balance were more important when it came to booking flights and made travel decisions based on those preferences.

But the biggest gripe among business travelers is a lack of flexibility and options. In fact, nearly every participant reported following some sort of corporate policies but added that they would like to have increased control and flexibility over bookings and filing the dreaded expense report.

One finding of great interest was the use of tracking apps. Fifty-five percent agree and 45 percent disagree with allowing employers to use GPS tracking to monitor them on business trips. That’s a bit of a sticky wicket since many people want to be treated like an adult and feel like companies using tracking apps assume people will slack off or cheat the company if no one is watching.

On a brighter note, 57 percent of respondents said they had more money to spend on travel as 2018 travel budgets exceeded 2017’s. We’re only expecting this number to go up again for 2019, which means business travelers will spend more time on the road and more money while they’re doing it.

Where do you find yourself in this report? Do you favor convenient departure and arrival times or are you more concerned about company savings? How do you feel about corporate travel policies and your company’s travel spending? Share your thoughts and ideas on our Facebook page, or on our Twitter stream.

Photo credit: Anthony92931 (Wikimedia Commons, Creative Commons 3.0)

Delta Airlines Introduces First Biometric Terminal in the US

November 20, 2018 by · Leave a Comment 

Delta Airlines recently announced that they will introduce their first face-scanning biometric terminal in the United States at the Hartsfield Jackson airport in Atlanta. Specifically, it will be placed in Terminal F, the international terminal. Additionally, flyers from Atlanta can also use it on Aeromexico, Air France-KLM, and Virgin Atlantic, all Delta partner airlines.

This kind of technology is already available in other parts of the world, and it’s already been in use in Orlando, especially on flights to and from London’s Gatwick Airport. And now Atlanta, New York, and Miami are testing it.

Delta's biometric terminal is now available at Atlanta's Hartsfield-Jackson International Airport.To use it — and it’s optional, by the way; there will be signs posted in the appropriate areas — you have to enter your passport information during online check-in or when you check in at the airport. Next, you’ll select the appropriate option at the Delta automated kiosk, which according to a CNN story, will then let you “approach the camera at the counter in the lobby, the TSA checkpoint, or when boarding at the gate.”

The purpose of the technology is to speed the entering and exiting process. Rather than standing in line to show someone your passport, your scanned passport (complete with your photo) will be matched against your biometric scan at the airport. As long as the two match, then you’ll be allowed to go through. No more standing in line, no waiting as a customs agent looks from you to your passport, back to you, back to your passport, ad infinitum. If you’ve ever waited in a customs line for more than an hour, you know how painful this can all be.

Believe it or not, the face scanning software was recently able to catch someone who was attempting to travel from Brazil using a French passport. According to a story in the Denver Post, “the facial comparison biometric system determined he was not a match to the passport he presented.”

Of course, some people have privacy concerns about entering their passport information and using their biometric information. It’s not so much that their faces will be scanned, but rather that the information can be misused, so the Customs and Border Patrol Agency are doing their best to reassure everyone they’re taking the strictest precautions in protecting everyone’s private and personal information.

So what will you do? Will you opt into the biometric face-scanning process in order to get through the lines faster? Or will you choose the older method and stand in line? Tell us your thoughts on the process on our Facebook page, or on our Twitter stream.

Photo credit: Delta Airlines News Hub

Air Travel Secrets from a Professional Airline Critic

October 9, 2018 by · Leave a Comment 

When it comes to finding the hidden secrets about air travel, there’s no one better to turn to than a tried-and-true expert. And not just an expert, but someone who’s paid to find problem areas in the airlines’ performance.

Brent Bowen is America’s leading airline critic — and frequent air traveler — who has uncovered a few secrets on how to find the right carrier for you, how to avoid pain on your flight, and how to understand those obscure rules of air travel.

Bowen is an Embry-Riddle Aeronautical University professor, and he publishes the Airline Quality Rating, a report we’ve sometimes written about on this blog. And the fact that he still flies shows that he’s figured out several secrets, which means he has less-eventful flights and is able to relax more while he’s on the plane.

The bottom line is simple: if you don’t make an informed decision about your travel plans, someone else will, and chances are that “someone” will be the airline. Their main concern is getting you from point A to point B safely; it’s up to you to do it in comfort and style. So here are some of Bowen’s secrets for having a more comfortable flight.

Knowing the right air travel secrets can help you have a more comfortable flight.Finding the right airline for you is key. You need one that fits your needs and budget. Do you need early seating? Do you want to avoid extra fees? Or is seat room a big concern? Dealing with an airline directly may give you more control over seating preferences, so research tickets and loyalty perks before you settle on one for the foreseeable future.

Next, know the rules. Air travel has become complex and most folks are unaware of the recent surge of fees and restrictions currently held by airlines. Be aware of the rules, especially with “low cost” carriers, who will often make up the lost ticket costs with additional fees. Look for deals and chances to avoid fees, such as joining an airline’s loyalty program or buying your ticket with one of their points-earning credit cards.

Whenever possible, Bowen says, fly nonstop as stopovers increase chances of lost luggage, delays, or other misfortunes. You only have one flight to contend with, so if there are any delays, you’re still going to get to your destination. But if you have a multi-leg flight, one late flight can throw off the entire trip.

If nonstop is not an option, then avoid checking a bag. Try to purchase a better seat to avoid the middle seat/back of plane (choose the upgrade to Economy Plus). And check the airline’s website and see if you can choose your seat in advance.

If you’re traveling for business and these options fall outside your corporate travel policy, see if you can make your own arrangements, and request reimbursement later. Alternatively, it might be better to take a longer trip than one with additional stops.

What are some of your air travel secrets to make sure you arrive in comfort? Road warriors, what tips have you learned that we could all benefit from? Share them on our Facebook page, or on our Twitter stream.

Photo credit: Vincent Desjardins (Wikimedia Commons, Creative Commons 2.0)

Stay Productive on the Road: These Companies Have a Desk For You

October 4, 2018 by · Leave a Comment 

When traveling for business, you want space: space for your laptop, space for your phone, space to work, and a place to possibly even hold a meeting. But where can you find all this in order to stay productive?

Look no further than Spacious, a solution to “space” when working outside the office. Spacious turns restaurant dining areas into workspaces when they’re not actually open for business. The service has grown to nearly 20 locations since its debut just two years ago.

According to a recent article in USA Today, Emily Merrell, founder of Six Degrees Society joined Spacious last September. In less than a year, Merrell was so impressed by Spacious, she began using various locations for her office. In fact, when she recently moved to San Francisco, Merrell continued to use Spacious to run Six Degrees, an organization she created and which organizes networking events for women.

“I like the flexibility and that I can go to many locations,” she says. “In New York, I literally will go to the Upper West Side, the Upper East Side and Brooklyn, to three or four spaces in a day.”
Read more

Lights Out for These Hotel Mattress Myths

September 20, 2018 by · Leave a Comment 

Ah, the hotel bed. Sometimes it’s a real crap shoot as to whether you find a comfortable bed like you’ve got at home, or something that should be outlawed by the Geneva Convention. If you don’t sleep well while you’re traveling, it may not just be that you’re away from home. It may be that your bed is, well, terrible. Or at least, not very comfortable.

While hotels advertise that their beds will give you “sweet dreams” and dispel any idea of counting sheep, not all guests would support those claims.

According to published reports in a USA Today article, two recent surveys say guests aren’t buying the idea of amazing beds.

The article asserts that hotel beds are at best, just plain old average.

Eighty-one percent of travelers say the “single-most important feature” in a hotel room is the bed, according to a hotel guest survey by MattressAdvisor.com. With plenty of guests complaining about poor sleep, not enough sleep, and restless sleep, what’s a weary traveler to do?

First, be picky about where you stay. Choose wisely.
Read more

Business Travelers Increasingly Use Lyft Ride-Sharing Services

September 18, 2018 by · Leave a Comment 

It used to be that, when you needed to get across town or to the airport, a loud whistle or the wave of an arm would bring a car to your feet. There was a time when a cab was the sole form of a solo ride for pedestrians.

Then Uber hit the streets, which began to threaten the public transportation mainstay; coming in from the back of the pack was Lyft. These days, the tried-and-true method has been overtaken by a sleeker, newer model, and ground transportation is becoming a neck-and-neck race between two contenders. And it’s the taxis that may be left out in the cold.

Lyft usage is increasing among business travelersAccording to USA Today, Certify, a business expense tracking company, reported that Lyft is seeing more growth than Uber and the “old-fashioned” taxi.
Read more

Business Travel is Best Perk for Millennial Professionals

September 6, 2018 by · Leave a Comment 

If you employ a lot of Millennials — the generation between ages 19 and 38 — you may appreciate knowing they consider business travel to be a major perk, and they actually enjoy it. So much, in fact, that many of them will often create reasons to take a trip.

(This may be welcome news to the seasoned travel veterans who are just as happy to stay home.)

Approximately 75 percent of young professionals describe business travel as a serious bonus to their work, with 65 percent considering it to be a status symbol, according to a new study commissioned by Hilton Hotels & Resorts.

Millennials like business travel enough that it's a major perk for them.Business travelers between 23 and 35 shared positive responses toward travel and more than half admitted creating a reason to travel for work. Globetrotting is such a perk that 39 percent say they would refuse a job offer if travel wasn’t required.

One of the perks, according to the young professionals is making friends. In fact, 75 percent have widened their circle of friends. Another is getting more accomplished while meeting in person. Eighty-one percent achieve more while face-to-face.
Read more

No Powders Will be Allowed onto Planes, says TSA

August 28, 2018 by · Leave a Comment 

Starting June 30 it will be more difficult for international travelers to bring powders on their trips, at least in large quantities. The Transportation Security Administration (TSA) has adopted a stricter policy on baby powder, protein powder, dry spices, coffee, tea, and more through airport security.

Basically, the new regulation states that any passenger on an inbound international flight with 12 ounces or more of powder might be subject to additional screening at security checkpoints. What’s more, if TSA agents can’t identify the powder, then it may be confiscated and thrown away. So while it may not be a problem for coffee and tea drinkers, since that’s easily identifiable, certain spices may pose a potential problem.

The TSA is no longer allowing powders on inbound flights from foreign points of origin.This means even dry baby formula could be subject to a search or even confiscation. Of course, this only affects international flights coming into the US. Flying from North Carolina to visit your sister in Portland, Oregon is still okay.

Still, if you’re trying to bring large amounts of powder through security, you may want to consider shipping it to your final destination anyway. This policy might not be limited only to inbound international flights for very long; it’s possible it could expand to domestic flights in the future.
Read more

« Previous PageNext Page »