What to Do if Your Mobile Phone is Lost or Stolen

January 4, 2017 by · Leave a Comment 

It’s our worst nightmare: you’re traveling and your phone is either lost or stolen. What’s the first thing you should do? According to Asurion, a technology solutions company, 19 million people have had this happen. If you find yourself in this situation, here’s what you can do.

First, try calling or texting your phone. If you’ve lost it, the device may have been found by someone honest. If you’re traveling with someone, you can use their contact information to request a call back, or you can leave the number of the front desk at your hotel and follow up later in the day. Your lock screen will display your most recent text, so send a short message to your phone and hope your Good Samaritan will see it and call you back.

Mobile phone being used by a woman with red painted fingernailsBe sure your phone’s “find my phone” feature is activated. This will enable you to discover its location for retrieval and if you share your account with other users, they too can see the device’s location. Unfortunately, if the phone is powered down, this feature doesn’t work.

Be sure your lock screen is enabled. It may seem like a pain to have to authenticate yourself with your fingerprint or a code every time your phone lapses into sleep mode, but it protects your valuable data. Apple’s lock mode will allow you to access your device remotely and either disable it or display a custom message. It also allows you to disable ApplePay.

If you’re sure your phone has been stolen, wiping the phone will render it inoperable. You can access this function through the “find my phone” feature on both Apple and Android phones, but if you’re an Apple user and you wipe your phone while it is online, you lose your ability to track it. More importantly, removing a device from your Apple account while that device is online deactivates the lock, making it accessible to the thief.

Wiping your phone only removes items on it, including photos, contacts, and other data that isn’t backed up, so make sure you can automatically backup your phone each time you charge or access free wifi. There are services that you can run, like Apple’s iCloud, Dropbox, or even Google Drive as an automatic backup. That way, your photos and data are backed up, and disconnecting your phone from them won’t lose anything.

After you wipe your phone, you should change any passwords that are downloaded on it, especially if you have access to your bank or any other apps that facilitate payment.

It also helps to have backup communication in place, especially if you lose your phone while you’re traveling. For example, having Skype on your tablet or laptop, or having iMessage (Apple) or MightyText (Android) on your tablet or laptop, will let you communicate with people when you find some wifi. This is also how you’ll wipe your phone or use the “find my phone” feature.

Finally, contact your carrier and file a police report. You’ll probably need to provide the serial number for law enforcement so create a file on a separate device that contains this, your carrier’s number, and your account number to expedite this already painful process. (I recommend using Evernote for this. You can encrypt it, and access it on your laptop or tablet.) By filing a report and contacting your carrier, you can contest any fraudulent charges that may be made while the phone isn’t in your possession.

Have you ever dealt with a stolen or lost phone? Do you have any bits of advice or tips to share? Let us hear them in the comments below, on our Facebook page, or in our Twitter stream.

Photo credit: Skeeze (Pixabay, Creative Commons)

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Matt Sill

Matt Sill is the Marketing Product Manager for Travelpro Products, creators of the original Rollaboard luggage, carry-on luggage, and suitcases.

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