When checking out of a hotel, do you ever really examine the bill that’s slipped under your door before you actually leave the premises? If not, you could be paying more than you expected for your room, thanks to some hidden fees that were tacked on to your bill but didn’t show up on the website when you booked it.
The use of fees isn’t uncommon in the hotel industry. It allows them a certain “sleight of hand” in advertising, claiming a certain room price and not disclosing what will be tacked on when you check out. This isn’t illegal so much as one of those unspoken things that just sort of happen but no one talks about.
So let’s talk about it! Here are some explanations for commonly added fees.
Let’s start with the resort fee. Basically, this allows a hotel to charge travelers for specific amenities that are part of the hotel’s property. It might include access to the business center, the fitness center, or newspaper delivery. It can vary from property to property, with some charging a flat fee while others tack on a percentage based on your room rate. Another little-known fee can be added for lawn maintenance called a groundskeeping fee. You value that there aren’t any weeds in the grass and that the lawn is edged, don’t you? Well, someone’s got to pay for that.
Some Fees are Negotiable
According to the LA Times, these fees aren’t mandated by law, nor have they been “levied by a legitimate taxing organization.” That’s good news for you because it means you can contest them before you ever check in and negotiate your way to a rate you can live with.
However, this is easier said than done.
One strategy for getting out of a resort fee is to know what your benefits are as a member of that hotel’s loyalty program. For example, a hotel can’t charge you for wifi if it’s included as an amenity in your loyalty membership. According to The Points Guy, Nick Ewen, fees of this nature can be waived at certain properties in the Hilton, Hyatt, Marriott, and Starwood chains.
If the hotel you’re staying at doesn’t have a loyalty program, you can try to negotiate the resort fee by telling them you don’t want to pay for amenities, such as the pool or the gym, you don’t plan to use. If you don’t do this at check-in, though, you’re going to have a hard time getting waived when you check out.
And don’t try to be tricky: Don’t negotiate and then surreptitiously use them anyway. (That doesn’t work with the pet fee, and it won’t work in this case. Hotels have eyes everywhere.)
Another strange, annoying fee is the occupancy tax. This one is harder to dispute because local municipalities and some state governments have legislated these for the benefit of their city and state. Don’t confuse these with state and local taxes; they’re different. And, on top of both of these, some states and cities charge a bed tax, also known as a hotel unit fee.
For example, in New York City, the New York State Department of Taxation requires hotels in the Big Apple to charge $1.50 per day as a hotel unit fee. Houston charges 17 percent, Palm Springs charges 13.5 percent, and in San Francisco, the charge is 14 percent plus and additional 1 to 1.5 percent in certain tourism improvement districts.
Don’t let late-night snacking at the mini bar end up as an additional charge on your bill. On top of the overpriced item you bought on a whim, you may be charged a restocking fee Ask ahead of time if you plan to “take advantage” of this particular amenity, or stock up on snacks at a local convenience store and save yourself the remorse. (And don’t try to replace it on your own. Many of these minibars have sensors to tell if an item has been moved, and that’s how they know to charge you.)
Be aware that some hotels may charge what they call a “service charge” that ensures the staff are appropriately tipped for making your bed, vacuuming, and leaving you clean towels. If you plan to tip the staff yourself, discuss this with management, not the front desk staff, upon your arrival, but don’t be surprised if the explanation of this fee is frustratingly vague. After all, the housekeeping staff don’t make a lot of money to begin with, so shorting them on tips is kind of selfish and uncool.
Keep in mind that some hotels have taken their cue from the airlines and have begun charging for those little “extras” you may consider complimentary, such as:
- Extra towels
- Local phone calls
- Late checkout
- Choosing your own room
One last piece of advice about these fees: don’t get caught being charged a cancellation fee if you have to cancel your reservation. You may not be aware that some hotels charge you for the night if you cancel less than 72 or 48 hours in advance.
What kinds of hotel fees have you encountered on your travels? Have you been able to negotiate them off your bill or been surprised to find them? Tell us about it in the comments below, on our Facebook page, orin our Twitter stream.