Hilton Guests Control Preferences with Smartphones

April 10, 2018 by · Leave a Comment 

As if we weren’t already using our smartphones for everything, including as an automated assistant and running our smart homes, Hilton is now offering a “smart room” for its hotels nationwide. This will provide their guests the ability to manage their preferences without putting down their beloved devices.

According to a story on TravelMarketReport.com, the hotel chain plans to make some of its rooms “mobile-centric” this year, allowing guests to change the thermostat, operate the light switches, and sync their streaming service to the room’s television through the Hilton Honors app. And making the hotel room feel more like home will be possible by uploading personal images to the room’s digital frames. Then, you can take photos of your loved ones with you without actually packing any photos in your suitcase.

“Hey Hilton”

Hilton guests will be able to select their rooms and open their doors with their smartphones.This move is the first in the hotel’s ultimate goal of providing guests the ability to use voice commands to control these features. If you already have an Amazon Echo or Google Home device, you’re already familiar with how they work. A simple “Alexa” or “Okay Google” will let you activate one of its different commands, like turning on smart lights, changing the channel on your TV, or even ordering more coffee from Amazon Pantry.

Hilton is currently testing the system in one of their hotels, but said they plan to “scale rapidly” in the US this year.

Hilton expects to adapt the connected room based on the feedback it receives from its users. Hilton Honors app users already have the ability to check in, make their room selection, and open the door with a digital key, thus skipping any check-in lines if you’re at a conference. According to the company, four million keys have been downloaded since the program’s inception.

Marriott International is also vying for guests interested in utilizing mobile-centric amenities. It’s testing a voice-controlled shower and a yoga class video that can be viewed on the room’s full-length mirror.

Have you had a chance to use the new Hilton Honors app or smart room? Do you use a similar device at home? Will this make you more likely to stay at a Hilton? Tell us about it in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: Hilton Hotels (Used with permission)

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