Business Travel Habits by Generation

February 20, 2018 by · Leave a Comment 

When we think about business travel habits, we generally believe that the aspects of it don’t vary much from person to person. Hop in the car or on a plane, go to your destination, do your thing, and go home. This is how travel works in the most basic sense, and for decades, this is how the business travel industry has worked — on a one-size-fits-all basis.

But when Carlson Wagonlit Travel surveyed Baby Boomers, Generation X, and Millennials with regard to their business travel habits and preferences, some very interesting distinctions emerged.

Solo vs Group Travel. It seems that Millennials prefer traveling in groups, more than Baby Boomers: nearly six out of 10 Millennials prefer to travel with someone else, while as many as 70 percent of Boomers will travel alone. Meanwhile, 58 percent of Gen X-ers will travel alone, and they’re less likely to travel with a colleague or family member.

An older man holding a newspaper waiting for a car to pass. Different generations approach their business travel differently.Safety Issues Personal safety is a big issue for Millennials. According to the survey 29 percent of them have canceled a business trip over concerns for their safety, while 20 percent of Gen X-ers have, and only 12 percent of Boomers. Those two groups are more willing to get on the ground and get specifics, particularly if they’re already familiar with the area and where the unrest is taking place in relation to where they will be.

Communication. When it comes to communication with family, colleagues, and clients once per day, Boomers just aren’t as interested in it: only 29 percent of them will keep in touch with anyone from home. But 38 percent of Gen X-ers will keep in touch, as will 45 percent of Millennials. The 18 –29 generation are more likely to turn to Skype while the Boomers will just pick up the phone. But all of them will use email almost equally when it comes to business communication with clients and colleagues.

Business travel habits may vary from generation to generation, but businesses and business travelers need to figure out how they want to deal with those differences. Should businesses require people to travel in groups more often, especially for personal safety? Is it more beneficial or a hassle to ask one generation to travel more like another? Or do you just let everyone follow their personal preferences as long as it doesn’t create disharmony around the office?

Share your comments with us in the comments below, on our Facebook page, or in our Twitter stream.

Photo credit: Skitterphoto (Pixabay, Creative Commons 0)

Five Tips for Traveling in Winter

February 13, 2018 by · Leave a Comment 

Traveling in winter isn’t for the faint of heart. It can be discouraging and downright frustrating to try to “move about the country” when Mother Nature seems out to get you. When I lived in Pennsylvania, near Scranton, I would often fly from Scranton to Philadelphia to my final destination.

Time after time, during the winter, my flight was usually canceled due to weather. Finally, in order to save myself the aggravation and be able to more accurately predict my itinerary, I decided to skip the Scranton leg of the flight and rent a car either to or from Philadelphia. I learned my lesson, and if I can ever help it, I skip the small regional flights during the winter months.

There are a few other things I learned about weatherproofing winter travel. While you can’t change the weather, these will at least give you options that keep you from being held hostage by it.

This is a common sight during travel in winter. This is a Norwegian SAS airplane on the ground and covered with snow.First, follow my lead. Don’t book a connecting flight through a city that has a reputation for being hit hard by winter storms: Chicago, Minneapolis/St. Paul, Detroit, and Boston. Otherwise, you’re setting yourself up for some sort of delay or cancellation. If you have to make connecting flights, make them in southern cities less likely to get hit with major winter weather — Atlanta, Dallas, Phoenix. I’ve seen flights from Detroit to Portland, Oregon make a layover in Dallas rather than Chicago, which avoided big snowstorms.

Better yet, book non-stop whenever possible. Sure, you may not get as many frequent flier miles, but you’ll get where you’re going and eliminate one possible leg where you might end up getting stuck because the connecting airport got snowed or iced in for 24 hours.

Always try to book your travel to depart first thing in the morning. When weather delays occur later in the day, you’re already out of the worst of it or your flight may be one of the few that gets out at all. Also, those on earlier flights have more rebooking options than those who wait until later in the day to change their itinerary or return home.

Never be without extra clothing. Even if it’s just a couple pairs of fresh undergarments, pack enough so that if you are delayed or stranded, you won’t have to wash out anything in the sink and hope it dries overnight in the hotel bathroom.

Finally, build time into your schedule so that you can afford to absorb a delay or cancellation. While this is smart travel advice throughout the year, it’s particularly wise to do this when traveling in winter: don’t schedule your arrival on the actual day you’re expected to give a presentation or close a big deal. Getting there the day before will ensure you’re there when you need to be, not sitting at the airport texting colleagues explaining why you’re not.

Most importantly, when you’re traveling during the winter, remain flexible, be aware of your options before you leave, and have backup plans. And if you can, work with a travel agent who can put all this together and make the quick changes on your behalf instead of you stressing out about it.

How do you deal with traveling in winter? Do you have any tips that help you get where you’re going? Tell us about it in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: Pxhere.com (Pxhere.com, CC0, Public Domain)

How to Find a Cheap Hotel Room

February 6, 2018 by · Leave a Comment 

According to Nomadic Matt (no, not me), former cubicle dweller and 9-to-5-er turned full-time traveler, finding a cheap hotel room isn’t as much about database results as it is about knowing what you want.

Having traveled the world full time since 2006 and authoring How to Travel the World on $50 a Day, he qualifies as an expert about how to do worldwide travel on the cheap. While he typically stays in hostels and books through Airbnb, he knows that there comes a time when those options aren’t available or may not be preferred by other travelers.

So he did a little experiment. He created an itinerary and plotted it on the major hotel booking sites, Agoda, Booking.com, HotWire, Orbitz, and Travelocity. What he found surprised him.

Hotel pricing is a lot more set than airline pricing and tends to fluctuate less. I wouldn’t spend hours searching hotel websites or days tracking prices like people do with airline prices. I’d spend, at the most, 30 minutes on booking a hotel. I found that the variation between sites isn’t enough to justify more time.

Hotel room in the Renaissance Columbus, OHHe did find that there were two clear winners in this site war experiment: Booking.com and Agoda.com. While they didn’t aggregate the largest number of places to compare, each provided him with the best selection of cheap establishments.

His opinion of Orbitz and Travelocity were mixed because both are owned by Expedia and therefore pull from the same databases for their results. He also found that they tended to provide results toward higher end of what he was requesting.

While he felt Priceline and Hotwire gave him excellent results, he didn’t like not knowing what hotel he was choosing until after he’d paid for his irrevocable reservation.

Based on his research, here are Matt’s suggestions for booking a cheap hotel.

Look at hotel websites directly. They often offer deals and will match whatever price you find on another website. Booking directly allows you to accrue loyalty points, which translate into free nights in the future, but you can only rack up points if you book direct.

About loyalty programs—sign up. “The best way to stay cheap is to stay for free,” Matt says. There are other ways to earn points besides stays, such as using credit cards that tie to the hotel chain you like, and shopping portals.

Bartering may work. If you want a better rate, you won’t know if they can give you one unless you ask. The best times to ask are mid-week and during non-peak travel times when the hotel may have empty rooms it’s trying to fill.

Membership has its privileges, and members of AAA and AARP get discount rates. Something you may not know is that AARP is open to anyone, not just people who are in their 50s!

Another little known way to earn loyalty points and increase your status is to purchase discount hotel gift cards. They allow you to book hotel rooms at discounted rates too. Giftcardgranny.com is just one example of such a site.

Lastly, take advantage of someone else’s reservation. Their cancelled reservation, to be exact. If someone cancels a reservation at a hotel, rather than being stuck holding the bathrobe, hotels often put these rooms on sites such as Roomer.com at discounted rates so that they can recoup a portion of the cost. Someone else’s loss could be your gain, so check it out if you’re looking for a room a day or two before you need it.

How do you shop for hotel rooms? Do you have any tips or tricks for finding cheaper hotel rooms, especially without sacrificing comfort? Leave your ideas for us in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: David Jensen (Wikimedia Commons, Public Domain)

AI to Change the Hassles of Travel

February 1, 2018 by · Leave a Comment 

With the simple scan of a traveler’s facial features, many air travel hassles could be eliminated or at least reduced. But we may not be as far away from that reality as you think. According to a survey conducted by air transport communications firm SITA, 29 percent of airports and 25 percent of air carriers are working toward implementing this technology in order to streamline passenger navigation through security, customs, and boarding by 2020.

We reported last month about the test runs of fingerprint scanning to alleviate time spent waiting in lines at several American airports, but due to the steady increase in travel worldwide — a 7.4 percent increase from 2015 to 2016 — the need for more efficient processes to move the masses as well as enhance security is only too obvious.

This is the kind of AI-based security that could get you through travel security checkpoints.Here’s how it may work, as Sumesh Patel, SITA’s Asia Pacific president, explained to CNBC: Travelers would go to a face-scanning kiosk upon arriving at the airport. The captured biometric information would be matched to the person’s passport specs. At that point, an electronic token would be created and inputted into the airport’s system. At subsequent security checkpoints, the technology would be used again in order to match the passenger’s identity with the electronic token.

The major boon for travelers would be the elimination of the current, intrusive nature of the security system. The current challenge, however, is integrating the existing systems such as retinal and fingerprint scanning and facial recognition into one secure operating network that will not only help customers but provide sufficient data for border protection for countries. You only have to hear about all the data breaches at major retailers and even credit scoring agencies to know how important this is.

While this may sound futuristic, Dubai International Airport’s CEO Paul Griffiths, head of the world’s busiest airport, is absolutely convinced a system of this nature will be a reality within the next 10 years.

“Most of the touch points that we currently loathe about airports today — the security and immigration — will disappear. And technology will enable all of those checks to be done in the background,” Griffiths told CNBC.

What do you think about this new technology? Are you for it, or a little concerned? Share your thoughts with us in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: Gerald Nino/CPB (Wikimedia Commons, Public Domain)

More Companies Allowing Business Travelers to Use Sharing Economies

January 30, 2018 by · Leave a Comment 

Business travelers who have taken an Uber or Lyft instead of hailing a taxi, or stayed at an Airbnb property instead of staying at a hotel chain, you’re among a growing majority of employees whose companies are encouraging using the emerging sharing economies.

According to a survey conducted by Chrome River Technologies, an expense and invoice management technology solutions company, 78 percent of companies with 1,000 or more employees allow their travelers to use ride-sharing services, while 68 percent allow home-sharing services.

The company asked 100 chief financial officers, controllers, and treasurers at 100 U.S.-based companies for this data in order to determine how much freedom corporations provide their employees when they travel for business.

The instantly recognizable pink mustache of a Lyft car. It's becoming a favorite method of travel among business travelers.

The instantly recognizable pink mustache of a Lyft car.

“Corporate travel and expense policies should be agile enough to address the ever-changing nature of business travel. It’s refreshing to see that larger organizations have already incorporated sharing economy services into their policies,” Alan Rich, Chrome River CEO, said in a statement.

While less than one-quarter of the officers surveyed said their company doesn’t have any policy regarding the use of sharing economy services, 17 percent have instituted policies that don’t allow the use of ride-hailing services, and 24 percent prohibit their employees from booking accommodations through home-sharing platforms. Perhaps even more surprising were the percentages regarding the mandating of such services: 13 percent of companies require their people to use ride-sharing apps, while 12 percent have dictated that travelers must use home-sharing instead of hotels for lodging.

The implementation of rules and policies for reimbursement and reporting of expenses related to these services follows the rising trend among leisure travelers. The survey data shows some are still hesitant to utilize such options.

Does your company allow you to use sharing economy accommodations or are you limited to just traditional hotel and travel brands? Tell us about your experiences in the comments below, on our Facebook page, or in our Twitter stream.

Photo credit: Praiselightmedia (Wikimedia Commons, Creative Commons 4.0)

Airbnb Announces New Tool Strictly for Business Travelers

January 23, 2018 by · Leave a Comment 

If you’ve booked a room, apartment, or home through Airbnb for leisure travel and you’re considering how you might use the home-sharing platform for business accommodations, you’ll be happy to know that Airbnb has a new search function/program specifically for business travelers.

Categorized as Business Travel Ready (BTR), available properties must have a designated workspace or desk, wifi, and 24-hour check-in, although many of them often boast other amenities. The search function also highlights entire homes available for short-term use so that teams can share accommodations or individuals can have the entire space to themselves.

In order to access the BTR properties, you must link a work email address to the Airbnb account — so no Gmail, Hotmail, etc. It has to be your work email. You can sign up as a business traveler through airbnb.com/business-travel-ready, and you’re ready to find your next business travel lodging.

An Airbnb house in Santa Barbara California; they have a new tool for business travelers.

An Airbnb house in Santa Barbara, California

he has 150,000 properties listed globally, and 250,000 companies are using the site. According to a story on Travelpulse.com, David Holyoke, CEO of Airbnb’s business travel department, expected the number of people using the site for business purposes to quadruple in 2017.

While only 10 percent of their bookings are business related, the amount U.S. businesses spent on travel expenses topped $290 billion last year, and was expected to increase by more than four percent last year.

In 2016, the company achieved an industry first when it partnered with American Express Global Business Travel (GBT), BCD Travel, and Carlson Wagonlit Travel to add home-sharing accommodations to its traditional corporate travel offerings.

Have you used Airbnb for business travel? Would you do so now that they have improved their business offerings? Tell us your thoughts in the comments below, on our Facebook page, orin our Twitter stream.

How to Sleep Well on a Plane, Even in Coach

January 18, 2018 by · Leave a Comment 

Need to catch a few winks during your next flight? Sleeping well on an airplane can seem as elusive as sighting a unicorn, but we’ve tapped an expert, Heather Poole, one of our earliest sources for stories and a Travelpro professional user. Heather is an 18-year veteran flight attendant, and author of the book Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet, for some pro tips.

You may know that seatguru.com will allow you to investigate which seats recline and which ones don’t on every airplane on your itinerary. But did you know that beyond seat choice, the side of the plane you book matters? We’re creatures of habit: each night we have a preferred side of the bed we choose for slumber. Turns out, the same principle applies in the cabin of a plane.

You can sleep well on a plane with an eye mask or other accessories.Choose your seat on the same side of the plane as your favorite side of the bed. If you like to sleep on your right side, pick the right side of the plane, especially if you’re getting the window seat. This will guarantee that your position in your seat will mimic whatever direction you face as you begin your sleep journey.

Travel comfortably. We’re not suggesting you wear pajamas onboard, although Poole said she has seen savvy travelers board in sweats carrying the suit they’ll don once they deplane, according to an Entrepreneur.com story.

Let’s talk about the cumbersome donut pillow. While you may scoff at those who carry it along like a teddy bear because it didn’t work when you tried it behind your neck, your opinion of the sleep aid may change if you change where you place the fat part of the pillow.

If you tend to tilt your head to the side as you drift off, position the pillow there. If you want to keep from being awakened by that annoying, and slightly embarrassing head jerk, rotate the pillow the hold your chin in place! Sweet dreams may be further enhanced if you spritz a bit of lavender oil, known to help your body relax, on the pillowcase.

Finally, travel with a baseball cap, even if you only wear it on the flight. You don’t have to incorporate it into your outfit, but having it may create just the right environment for snoozing. Joshua Craven said he pulls the bill down over his face and inserts earbuds shortly before the flight takes off (but, of course, after the safety demonstration announcement has been completed). It shields his eyes from light and he has an enhanced sense of privacy because the hat covers his face. Plus, people immediately get the hint that you’re not interested in conversation so you can avoid having your sleep interrupted.

How do you sleep on a plane? Do you have any special tips or tricks that help you catch a quick catnap on your air travel? Share them with us in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: Stanley Wood (Flickr, Creative Commons)

Should You Let Business Travelers Book on their Own?

January 16, 2018 by · Leave a Comment 

What kind of trouble could business travelers get in if you cut out the corporate travel arranger at your company and booked your own business travel? Is it encouraged, or are you required to use the corporate travel office at all costs? The ubiquitous nature of apps and websites for locating budget hotels, ride-sharing options, and flights make it easy for people to take charge of their own travel logistics.

This is something corporate accountants and managers are having to choose whether to accommodate or penalize, and the problem is only growing.

While having someone else attend to your travel arrangements used to be a luxury, a bigger issue is that those doing the booking may know nothing about the city, the proximity of the airport to the client, and the logistics required to get from the client to the hotel they’ve booked. The person who makes that kind of trip on a regular basis is by far the more knowledgeable authority on the subject, which makes him or her the logical choice to make the arrangements.

Business travelers walking through an airport. You can still fly even if you're trimming your travel budget.But companies are concerned that letting business travelers book their own travel arrangements may give them less leverage when negotiating corporate rates for hotels and car rentals if they can’t show that their personnel is using them.

However, according to research by Egencia, the corporate travel management subsidiary of Expedia, business travelers often book outside their company’s stated travel policy, especially when procuring lodging, because they need to be closer to their client or because they found a better price than their company’s corporate rate and can pocket the per diem difference.

Road warriors need freedom to orchestrate their own itineraries in order to maximize their time out of the office. Giving them this latitude would reduce staff overhead, eliminate confusion, and utilize the business traveler’s knowledge of the cities and the accommodations in each. Why should a travel manager who doesn’t travel tell the employee where to stay and what time to get there? There are times that road warrior may end up cooling their heels for several hours in an unfamiliar airport because the corporate travel agent wanted to save $30 or make sure their traveler used the right airline.

For those who have control over the details of their travel budget, TravelBank has produced an app that helps estimate trip costs and customize their trip to anticipate and respond to upcoming expenses. TravelBank even rewards users when their trips come in under budget. For example, when a user’s bottom line comes in $500 under the budget, they receive $250 in credit to use with its partners in the travel industry with whom they’ve negotiated rates that rival those that corporations procure for their employees.

At Travelpro, we have the best of both worlds. I investigate my own schedule — optimal flight times and finding the hotel that’s closest to the client — and then communicating that to our travel manager and asking that they make every effort to book what I’ve requested. So far, it’s worked out great, and I’ve been very happy with the arrangement.

As long as business travelers know and comply with the company’s travel policy, allowing them to secure their own reservations only makes sense. But it also makes sense to let your road warrior experts blaze their own trail, as it were, because they already know what they’re doing.

Business travelers, o you book your own travel or do you have a corporate travel agent doing it for you? What has been the most efficient use for you? Share your ideas with us in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: MauriceBMueller (Pixabay, Creative Commons)

How Tech Has Transformed Business Travelers’ Productivity

January 9, 2018 by · 1 Comment 

If you were taking bets on whether business travelers would say their time on the road boosted their productivity, would you wager that a large percentage says it does? Or do you think most people say their travels have cut into their productivity?

If you said the former, you’d be right. According to a survey by Carlson Wagonlit Travel, 80 percent of business travelers claim that technology has greatly increased their ability to get work done while away from the office.

(Part of it may also be from not having to attend so many meetings.)

Many business travelers take their laptops with them to get work done.With a smartphone, a tablet, or a laptop — the top three “travel tools” business travelers declared they couldn’t live without — no longer do people lament over lost time spent en route to clients. The advent of wifi in the sky and almost everywhere in between, downtime is almost a thing of the past. Business travelers utilize flight time and layovers, as well as time in hotel rooms to catch up on correspondence, complete proposals, and send documents wirelessly to keep projects on schedule.

“The business traveler can be so much more productive than even five years ago thanks to technology,” said Simon Nowroz, Carlson Wagonlit Travel’s CMO told Travelpulse.com, a travel news site. “Think about the advances where a business traveler used to have so much down time between a flight, taxi and hotel. Now, they can log in and work while on the plane or wherever they happen to be. With the continued emergence of the tablet, as well as numerous apps, travelers don’t feel out of touch as they carry out business.”

This ability to continue working whenever and wherever has prompted many — 78 percent — to actively seek ways to travel for business. Nearly nine of 10 survey respondents also claimed that they gained significant knowledge and perspective as a result of their business travels.

How do these road warriors stay connected while away from the office? Email is still the prevalent method of communication with 44 percent selecting it as their primary means of keeping in touch. Surprisingly, nearly 24 percent make phone calls while only 14 percent prefer to text important information to those back at the office.

Three other modes of technology cited as helpful in maintaining connectedness with loved ones were phone calls (44 percent), Skype (24 percent), and texting (14 percent).

Business travelers, do you stay more productive when you’re on the road? Or do you find that you lose productive work time because of time in the car or in the air? How do you stay in touch with loved ones and the office while you’re traveling? Share your ideas with us in the comments below, on our Facebook page, orin our Twitter stream.

Photo credit: ChrisDag (Flickr, Creative Commons 2.0)

American, Delta Ban Smart Luggage If Batteries Are Not Removable

January 4, 2018 by · Leave a Comment 

If you received smart luggage for Christmas, we don’t mean to spoil your new year, but three major airlines — American, Alaska, and Delta — have already banned suitcases and carry-on bags that are equipped with integrated lithium-ion batteries and external charging ports.

In short, if you cannot remove your battery from your smart luggage, you can’t use the bag on those airlines.

Smart luggage: Crew Executive Choice 2 Backpack has a built-in phone charger. You supply the power pack though.

Crew Executive Choice 2 Backpack – with REMOVABLE phone charger

If you bring your luggage into the cabin, you can leave the battery in place, but you must have the option to remove it in case the airline needs to move everyone to a smaller plane.

The airlines cited concerns about inflight fires, as happened with the now-famous Galaxy Note 7 smartphones and kids’ hoverboards. You may also remember the Federal Aviation Administration’s short-lived ban on laptops with the same batteries in cargo holds on incoming international flights.

The ban goes into effect January 15 on American, Delta, and Alaska Airlines, even as United Airlines says they will soon follow; Southwest Airlines is reviewing their policy as well. Delta’s statement cited “the potential for the powerful batteries to overheat and pose a fire hazard risk during flight.” American declared its internal safety team evaluated these bags for necessary “risk mitigation” and deemed they “pose a risk when they are placed in the cargo hold of an aircraft.”

Smart luggage: Travelpro Crew 11 USB Port

The Crew 11’s built-in power port is a great way to keep your mobile devices powered up and ready to go, but you can still remove the battery.

Before you return your smart luggage, make sure your replacement bag has the option where the battery can be removed or disconnected. Even if you toss the battery into the main compartment of the luggage, you can carry the bag onto the plane with you. But it has to be removable.

Travelpro has two Collections which feature a dedicated exterior power bank battery pocket which allows users to insert their own battery, connect a charging cable, and make use of an external USB port. Because the battery is not provided by the company, nor is it integrated into the hardware of the suitcase’s frame, travelers can remove it at any time within seconds. This puts all Travelpro’s luggage in compliance with any airline or FAA policy, current or future.

The collections which feature the dedicated power bank exterior pocket and external USB port include:

  • Crew™ 11 Softside and Hardside Collections, available in various carry-on models including the 21″ Expandable Spinner and 22″ Expandable Rollaboard® Suiter
  • Crew™ Executive Choice™ 2 Collection which includes a Pilot Brief, Checkpoint Friendly Backpack and Wheeled Brief

The FAA has a longstanding policy of banning spare lithium-ion batteries in checked luggage, while allowing passengers to stow them in carryons.

Did you get a smart bag for the holidays? How does this news impact you?on our Facebook page, or in our Twitter stream.

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