Delta Air Lines to Ditch Zone Boarding in 2019

March 7, 2019 by · Leave a Comment 

Delta Air Lines passengers will soon find boarding their aircraft done in a different way that’s supposed to cut down on confusion, speed up the boarding process, and best of all, stop everyone from crowding around the gate 10 minutes before their section is called.

According to a recent USA Today article, the airline now boards passengers by ticket type, and not by its long-standing zone method. Changes went into effect on January 23 on flights and were created to reduce pre-boarding stress for flyers.

United Airlines switched to a similar process last fall for the same reason.

Delta's new color-coded boarding chart eliminates their zone boarding“Every customer values consistency and a sense of knowing what to expect when they’re traveling,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer, said in a company news release. “We have been listening to our customers about the stress they often feel at the gate before boarding, and implementing small changes for years. This latest enhancement further refines how Delta’s process works and is designed to better link the Delta product they purchased to differentiated experiences throughout their journey.”

The new, color-coded process required renaming boarding groups and will increase the number of those groups.

First in will be the pre-boarders. Then Delta One suites. First Class will be next. Travelers who pay for upgrades or are upgraded to Delta’s Comfort Plus board next. The Atlanta-based airline said the addition of Comfort Plus boarding was recommended by gate agents to reduce crowding at the gate. A two-month test in Atlanta proved positive, and so they made it the new standard.

Travelers with platinum or gold medallion status in Delta’s Sky Miles program will be known as the new Sky Priority boarding group and will follow Comfort Plus passengers on board. Those with seats in the main cabin will board according to their number. Delta’s lowest frequent flier tier, silver and certain credit card holders will board with the Main Cabin 1 group. Last but not least, Delta’s no-frill basic economy fare will board last.

Delta's new color-coded boarding chart

Have you tried out the new Delta boarding method or any other airline’s method? What did you think? How do you think this will help reduce congestion and crowding at the gates? Share your thoughts and experiences on our Facebook page, or on our Twitter stream.

Source: Delta.com

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