One of the worst things about airline travel — other than having the person in front of you lean their seat back on your knees — is waiting for your bag to arrive on the baggage carousel. While we normally encourage people to take carry-on bags, that’s not always an option.
So when Delta Airlines said they would deliver domestic passengers’ bags to the luggage carousel within 20 minutes, we took notice.
Their new policy went into effect in February, and although it was originally just a trial run, they’ve since made it a permanent policy.
The feedback from travelers was positive, and it has been a great way for Delta to differentiate itself among the pack. The established airlines tend to be fairly similar, so this has been a good way for Delta to stand out and get some positive buzz.
Knowing your bags will be delivered within a short, 20 minute window makes the baggage retrieval process a lot more bearable and may encourage more people to check bags, something the airline would prefer as they get more fees and fewer headaches than dealing with the carry-on luggage nightmares.
Plus, it’s a good way to encourage travelers to join Delta’s frequent flier program, because members will get a 2, 500 point bonus if their wait for luggage exceeds the 20 minutes.
It’s an interesting promise, and we definitely like it. We wonder how many bonus miles they’ll hand out, especially in the beginning. It offers security and comfort to passengers who may feel that airlines are mainly out to gouge money out of them through new fees.
Will you take advantage of Delta’s new 20 minute policy? Leave us a comment or head over on our Facebook page and discuss it over there.