A new airport is being built in Istanbul, Turkey over the next five years, with Turkish Airlines slated to be the “flagship tenant.” In this new space, Turkish Airlines plans to use cutting edge technology and personal hospitality to create a better passenger experience for their customers.
Turkish Airlines already takes great pride in offering comfortable spaces for travelers to relax in, so this should be interesting for those people who like to travel in comfort. The airline focuses on showing passengers a great degree of civility and hospitality, especially in their pay-to-enter lounges.
In the paying lounges, they’ve rolled out push notifications alerting passengers to gate changes, flight changes, and even nearby sales. This is already being tried out in airports in Istanbul and has apparently been a hit because Turkish Airlines announced last spring that they intend to make this a permanent feature.
Another great program that Turkish Airlines is rolling out is free tours of Istanbul to travelers on a layover of six hours or more. That way, travelers don’t have to waste a huge chunk of their time sitting around the airport, but can also feel more secure that they’ll get back to the airport on time since the tours are sponsored by an airline.
These types of pampering are about improving the travelers’ experiences and making things a little more convenient, even as travel seems to be more hectic and uncomfortable in this day and age.
Perks like this may eventually make their way to the U.S. If you’re in any major city in America, say New York or Miami, wouldn’t you be interested in a brief tour of that city during a long layover? We’re also interested in seeing push notifications for travelers, as well as a few other creature comforts at our airports.
We’ll look forward to seeing some of these improvements arrive here in the U.S. too.