The premiere airline carrier of the Netherlands, KLM Royal Dutch Airlines, has introduced a new method for passengers boarding planes in an effort to improve efficiency.
Replacing the standard boarding procedures will be a new, numerical process that will assign each passenger a number as they reach the boarding gate. That number corresponds to their seat number, and as that number is displayed by screens on the boarding gate, the passenger is allowed to board the plan and find his or her seat.This new procedure will, of course, allow priority members, those with reduced mobility and passengers with children to be seated first.
After those individuals have been seated, the other passengers will be seated starting in the rear and working towards the front. Travelers with window seating will be seated first in each row, followed by middle seats and finally passengers seated in the aisle.
KLM designed the process with hopes to minimize the overall waiting time and increase the passenger experience. Instead of having to waste time idle in line, travelers can spend that time relaxing in the lounge. Because each seat is assigned a number as they reach the gate, there will be no confusion about sitting in another passenger’s seat.
The new process has been seen by many as a much-needed improvement for the traveler. However, a red flag has been raised. Some travelers are concerned that having to wait to be called to board will decrease the chance they will be able to use the overhead bins for carry-on luggage. While this may be a small complaint, it is one that must be addressed if the boarding technique is to be seen as a success and adopted by other airlines.
The current boarding technique is occurring on a test run with select flights. If all goes well, the procedure will be expanded to other flights in the coming months.
If you had to design a plane boarding procedure, what would you come up with? Any suggestions?