Five Baggage Handling Solutions That Can Enhance the Passenger Experience

May 6, 2014 by · Leave a Comment 

We’re seeing a lot of technological changes that can improve travelers’ experience as they fly around the world. Here are five baggage handling solutions that we think, if they were adopted around the world, would make flying much more enjoyable (or at least less stressful).

1. Home-Printed Bag Tags

Example of IATA airport code printed on a bagg...

Example of IATA airport code printed on a baggage tag, showing DCA (Ronald Reagan Washington National Airport). (Photo credit: Wikipedia)

Bag tags printed from home allow passengers to skip check-in and have the bags ready to go when arriving at the airport. You will have more control over your travel experience and could lower your drop off time to as little as 30 seconds. One drawback is some passengers don’t have the printing capabilities, so not everyone can take advantage of it. In addition, if your home printer is low on ink, the tag will not be able to be read by the baggage scanning device. Even with these potential drawbacks, the number of passengers who will not need to print tags at the airport will dramatically speed up check-in times.

2. Permanent Bag Tags

To those annoying bag tag stickers that can fall off, we say enough! The Vanguard ID company has created the ViewTag, designed to replace the throw-a-way paper tags used today. This permanent tag can be updated with a synchronization of a smartphone or tablet. Think about the positive environmental impact of using a permanent tag. Think about the waste of the huge number of throw-a-way bag tags that are created throughout the world’s airports.

After meeting Rick Warther from Vanguard in our office, we know how hard it is to design a permanent tag. There are still some things to consider when thinking about wear and tear and the clarity of the tags for scanning over time.

3. Bag Drops

A few airports are allowing offsite or remote bag drops for travelers, leaving them at a location like your hotel. It’s one less thing to worry about at the airport, but not many have adopted it. We nearly tried it out at a hotel in Las Vegas, but they needed the bags there too early so it didn’t meet our timeline. Aside from some minor issues, we think bag drops are a great idea, and expect to see more convenient systems in the future.

4. Bag Delivery

A delivery service called Airportr will allow passengers traveling to and from an airport in London to have their bags delivered, making the process less stressful. The VIP Luggage Delivery in the U.S. offers the same service now. Our only concern is the issue of security and the ability for a complete stranger to take a cartload of bags without being stopped.

5. Lost Luggage Improvements

Using the WorldTracer App on iPads, airline agents can scan your boarding pass and pull up your information quicker than trying to call the “hotline” for your airline, or visiting the lost luggage desk. You can even trace your own bag with other devices like the Trakdot device.

What are some baggage handling solutions you would like to see? What would make your own travel experience more enjoyable when it comes to dealing with your luggage? Leave a comment and let us hear from you.

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