It can happen when you least expect it or you can discover it when you’re retrieving it from the baggage carousel, but no matter how it happens, a broken suitcase has the potential to severely impact your travel experience. With a little bit of resourcefulness, you can get through your trip and back home. Here are some ways to address common problems, as well as some Travelpro® product features specially designed to help avoid on-the-road luggage disasters.
If your telescoping handle sticks, apply a small amount of lubricant to literally grease the skids. See if you can track down some WD-40; if that’s not available, a little soap can help. If the handle is slightly bent, you may try manipulating it back into proper position. If it’s clearly broken, at least you have the other handles to carry the bag. An add-a-bag attachment strap, such as Travelpro® offers on many of its rolling products, would allow you to hook your broken bag onto another until you can address the issue.
If your wheels aren’t rolling smoothly, chances are there’s something stuck in them that’s inhibiting their movement. Wipe them with a damp cloth and look for anything that might be stuck in the wheel housing. If the wheels are wobbly, causing the bag not to pull straight behind you, the screws could be loose. Tighten them up – if you don’t have a screwdriver handy, call down to the front desk and ask for one. Travelpro designs its wheel systems with the frequent traveler in mind, subjecting their products to miles of rigorous testing. Our patented MagnaTrac™ Spinner wheels are self-aligning and have a specially designed housings to protect them from damage on baggage ramps and as they’re pulled over curbs and through terminals.
It’s the last thing you want to have happen when you’re traveling: your bag doesn’t show up at the baggage carousel. It has an immediate impact on your psyche, not to mention your itinerary.
But if the airline loses or mishandles your bag, there are a few steps you can and should take before you ever leave the airport, and a couple steps to take before you ever even get there.
We want to say this upfront: above all, don’t vent your frustration on the person at the lost luggage counter
Next, before you ever get to the airport, pack your essentials in your carry-on: your medication, laptop, papers for your presentation, and anything else you can’t afford to be without. I once read a story that involved a woman whose lost bag included her laptop with a sales presentation she was to give the next day. She got her bag back in time, but we couldn’t help wonder, why would you ever relinquish control of the most important part of your trip?
I was asked recently which of our pieces of luggage within the Crew™ 11 Collection works better for the business traveler, the Spinner (8 wheels) or the Rollaboard® (2 wheels). This is a tough call, because both of them are great products, but in fact there are reasons that one may work better than the other in certain situations.
Both the 21″ Expandable Spinner and the 22″ Expandable Rollaboard® are designed with the frequent traveler in mind. Each bag fits in most overhead bins, and has many features that make either an excellent choice for anyone who spends a lot of time maneuvering through airports and hotels.
Both Crew 11 models have the Suiter system, which protects jackets and dress clothes from excessive wrinkling. The main difference between the two with regard to this feature is that the Spinner’s suiter is a “drop in” version, while the suiter for the Rollaboard® is built into the lid. The Rollaboard® has a slightly larger compartment due to the 2 wheel design so it’s suiter can actually fold up into the lid.
Now, the biggest difference: the wheels. This is where most people make their choice. First, the Spinner features MagnaTrac™ self-aligning wheels. This patented design allows you to push the bag with one hand or pull it behind you, and it will always roll perfectly straight, with minimal effort or resistance. This 360-degree maneuverability alleviates arm strain that can occur when pulling a Rollaboard behind you.
With so many travelers trying to streamline what they use to manage their essentials, knowing all your “personal item” luggage options could make what you carry onboard more efficient. Maybe you’re checking a large suitcase, but still want to take a small personal bag on the plane with you. Or maybe you’re only traveling for a single overnight trip, and a normal rollaboard is too big.
This is where a tote can help out. They’re smaller, lighter, and easier to carry or roll. Here are a few features you should look for in a travel tote.First, just because a tote is lightweight doesn’t mean it shouldn’t be durable. A good tote won’t sacrifice quality and durability for the sake of being lighter. For example, we make our Crew™ 11 Deluxe Tote with the same high-quality ballistic nylon fabric as our other Crew 11 luggage. It’s also thoroughly tested to withstand the same rigors of frequent business travel.
Your tote should also be comfortable to carry. Look for an adjustable strap with a padded shoulder pad so you can wear it hands-free, either over the shoulder or across your body. Look for leather handles so it’s comfortable to carry as well.
What’s your number one worry as a business traveler? Most travelers say missing their flight is their top worry. But the other answers on a Booking.com survey are a bit surprising, especially when there are obvious ways to manage those anxieties (or at least the causes of them).
If you have any of these concerns cited by your fellow business travelers, maybe we can help you avoid them altogether. Most of these solutions come in the form of mobile apps, so fire up your wifi and see if you can find your solution online.
- Worrying about missing your flight? Download the app for your airline, especially when you’re getting ready for your trip. It will update you with any scheduling changes for your flight, and also let you check in 24 hours before your flight.
- Don’t know the language where you’re going? Take a little time, even if it’s on your flight, to familiarize yourself with a few key phrases and words with an app like DuoLingo. Next, get the Google Translate app, which can provide instantaneous translation of signs and menus. And remember, the natives of the country you’re visiting already know you’re not fluent in their language, but they appreciate any attempt you make to communicate in their tongue. Read more
Road warriors and frequent business travelers need luggage that will see them through hundreds of thousands of miles and hundreds of hours in the air. You need something that will last for years and not fail on you at the most inopportune moment.
So you may be interested in learning just how thoroughly tested the Crew™ 11 luggage collection is. Crew 11 is the sister collection to our FlightCrew™ 5 collection, which is made specifically for flight professionals. (Our founder, Bob Plath, was originally a pilot for Northwestern Airlines when he invented the Rollaboard Carry-on suitcase, so he understood what flight professionals put their bags through.)
As you would suspect, we have tested every element of Crew 11 with a series of machines developed to test the strength and durability of all our models. For example, the top and side carry handles are put through a jerk test by attaching a fully loaded bag to a machine that roughly lifts, drops, and jerks it, testing the handles as well as the screws that secure them to the bag.
Our high performance wheels are tested for mile after mile over multiple surface types to simulate road warrior usage.
Using “lightweight” and “durability” in the same sentence when describing luggage may seem like an oxymoron. Duffel bags have long been lightweight; heavier hardshell case bags have been durable. And that’s the way it has always been.
When it comes to “lightweight durability,” at Travelpro®, we have built our reputation on marrying the two.
It’s simple science: The lighter the bag, the more you can put into the bag to meet the maximum allowable rate. With airlines instituting weight limits for checked baggage, and carry-ons for international travel, the empty weight of luggage matters.
It all starts with the lightweight frame, which has been subjected to (and exceeded) rigorous testing criteria. And while all of our collections have new design innovations, let’s focus on Crew™ 11, the sister collection to our FlightCrew™ 5 collection, which is used extensively by flight professionals.
Deciding what type of luggage you’re going to need for a trip can be almost as challenging as determining your destination. If it’s a business trip, the wardrobe specifications can make that selection easier, but if you’re heading out for a seven- to ten-day vacation, do you use a duffel, a carry-on, a medium Rollaboard® bag, or the biggest suitcase you can buy?
In order not to get overwhelmed by your options, ask yourself some questions first:
- Am I traveling by car or plane?
- Do I want to avoid checked bag fees or need extra space for souvenirs so that I don’t exceed the 50-lb. weight limit?
- How efficiently can I pack?
If you’re traveling by plane, my preference would be to use a carry-on. It provides you with complete control of your bag during travel and you avoid waiting at the baggage carousel upon arrival. You also avoid the checked baggage fee, and won’t risk running afoul of any overweight baggage fees.
We were very pleased to have Travelpro featured in this CNN Travel story on the future of smart luggage. You can also see our luggage testing facility in action, where we put all new models of luggage through rigorous testing to be worthy of our lifetime guarantee.
While the popularity of soft-sided luggage has boomed in recent years, many travelers prefer a hard-sided bag for its perceived durability and compression resistance. Travelpro provides several hard-sided options, but I want to talk about the three types generally available in the marketplace. We can think of them as good, better, and best.
GOOD: Polypropylene. This material is popular because of its price. It’s durable and flexible to some degree and is offered in a wide variety of colors. It is usually manufactured in solid colors with a matte finish and smooth texture.
BETTER: This next one is a mouthful: ABS (acrylonitrile butadiene styrene) is a hard-sided material that is thermalformed to add strength to the structure of the luggage. It is very durable and is the most popular and most affordable option offered by many companies. ABS bags can have a variety of looks, including textured patterns, embedded prints, and images, due to manufacturing processes that incorporate ABS and polycarbonate.