Creative Ways to Manage Hotel Pet Peeves

November 25, 2016 by · Leave a Comment 

Have you ever stayed at a hotel and found they have a few issues you’re just not happy about? While you could always complain, the front desk staff can’t always fix your problems.

For instance, a poorly-placed outlet is not something the staff is going to be able to fix during your stay. So rather than register a complaint, carry a short extension cord in your luggage for just such an instance.

A room at the Hotel Burgenland in Eisenstadt

Hotel Burgenland in Eisenstadt

Smarter Travel has discussed how to work around your hotel pet peeves, so you can enjoy your next hotel stay a little more.

Here are five of their best pieces of advice.

  1. Loud hallways and rooms. If you’ve ever spent the night listening to the ice machine, or the elevator that dings every time it lands on your floor, or the stairwell door slam shut, we know your pain. Rather than wait to see if your room is loud, call ahead and ask for a quiet floor or for a room far away from an area where people are coming and going. Finally, pack a couple pairs of earplugs. Read more

The Case of the Disappearing Amenities

February 10, 2015 by · Leave a Comment 

Most people take home a tiny bar of soap and some lotion when they leave a hotel. They may also have tiny bottles of shampoo and conditioner tucked away in their luggage as they glide through the lobby and out the front doors. Perhaps a shower cap to boot.

Not a big deal, as it turns out. In fact, many hotels sort of expect, and even want you to take their small sample soaps.

Sofitel Arc de Triomphe מלון סופיטל שער הניצחון

Sofitel Arc de Triomphe (Photo credit: Wikipedia)

A recent study by Hilton Hotels showed that 73 percent of respondents were willing to admit they took home some swag from their last visit to a hotel.

People take these toiletries home and use them to stock their guest bathrooms. It does feel pretty fancy to select your own soap when staying the weekend with Auntie Margie. Others use the stuff themselves or even give it away as gifts. (Because nothing says love and friendship like a small bar of soap with a major hotel chain’s name on it.)

In fact, Hilton is using premier brands as an additional selling point for their hotels. A recent article in Premier Traveler Magazine’s website lists Neutrogena, Giovanni, Aroma Actives, Refinery, and Peter Thomas Roth as new additions to Hilton’s arsenal of body care products. These are some toiletry heavy hitters. Hilton, in fact, is glad to offer these miniature bottles of bliss as part of what they offer the weary (and upscale) traveler.

We understand the importance of quality toiletries in ensuring guests stay revitalized during — and after — their travels,” said Chris Naylor, vice president, brand operations for Hilton Worldwide. “The refresh of these bathroom products is part of our commitment to enhancing the overall travel experience, leaving our guests fresh and ready for their next adventure.”

The brands themselves also get buzz from being placed into the posh hotels.

Of course, it’s unlikely that someone will book into a hotel based solely on a love for Peter Thomas Roth, but these little details add up. And in the world of high end travel, encouraging your guests to steal soap can be a solid move.

Hotels Join the Hidden Fee Movement: Previously Free Perks Now Cost $$

December 23, 2014 by · Leave a Comment 

Sad to say, some hotels are climbing on board the fee gravy train. Things that used to be included can now sometimes incur charges for unsuspecting travelers.

Of course, everyone is familiar with, and usually wary of, the dreaded minibar fees. People know to avoid the minibar if they’re frugal, and they know they’ll get charged an arm and a leg for a beer or can of coke, if they do decide to indulge.

Fees for wifi have become fairly common, especially at high end hotels. But hotel fees are becoming more varied and sneaky.

English: Hotel / Casino New York-New York in L...

Hotel / Casino New York-New York in Las Vegas. (Photo credit: Wikipedia)

For instance, one of my colleagues recently stayed at a hotel that noted discreetly at the bottom of a page on its website, “We have taken typical hotel fees, discounted them, and rolled them into a resort amenities fee.”

The additional fee was only $7 per day, but items listed as worthy of the charge included pool chairs and an in-room coffee maker, things most hotel customers don’t expect to pay for.

Other surprising new fees are popping up: they’re charging for luggage storage, charging for receiving packages, and even in room safes. You name it, and there’s a fee for it.

One hotel has even taken the minibar charging to a new level. According to a Yahoo Travel article about hotel fees, a resort casino in Las Vegas has sensors in their fridges that can tell when something is moved. If an item is taken out, it will be charged to the room after 60 seconds. They charge $25 just to use the fridge to chill water you brought yourself.

As with anything else related to travel, do your due diligence. Figure out what fees you’ll need to cover before you make a reservation, and decide whether you’re willing to pay for them. In some cases, the fees are rolled into the cost of the initial booking, so you may need to do a little research if the thought of a hidden charge for having amenities you don’t use doesn’t thrill you.

What’s the most aggravating hidden fee you’ve encountered? Leave a comment here on the blog or on our Facebook page.

Hotels with Women-Only Floors

November 4, 2014 by · Leave a Comment 

More women are traveling for business than ever before these days. With this increase comes a new form of travel marketing: some high-end hotels are offering floors dedicated only to women.

Some of these “no men allowed” floors even go so far as to having female staff and a female concierge serve that floor. For some hotels around the world, it’s a question of safety. For others, it’s a marketing tactic geared toward attracting more women. Some of these gender-specific features include:

  • A focus on creature comforts that are actually sized for women, such as smaller robes, slippers, hangers, and other petite items.
  • Luxury items that are seen as more appealing for women, such as yoga mats, silk clothes hangers, and white wine in the room.
  • Decor that may appeal more to women, such as floral wallpapers and so on.

It sounds great, although we recognize that some people may see these single-sex floors as sexist. A recent court ruling in Denmark stated that a hotel’s women-only floor was discriminatory and the hotel was forced to open its rooms to men as well. In other countries, the women-only floors have remained open for business. Similarly, a hotel in Calgary has offered up a men-only floor to complement its women-only offering.

Perhaps the main beneficiary of women-only floors is the hotel industry. These rooms generally come with a hefty price tag for all the extra amenities and security. And whether these floors are successful will, in all likelihood, be determined more by the bottom line than the courtroom. Hotels are driven by profit which means filling rooms. If these gender specific floors can’t stay filled, we can’t imagine they’ll be kept around.

What do you think? Would you stay on a gender-specific floor? Would it be worth the extra cost? Leave a comment on our blog or Facebook page.

Awesome Hotel Amenities That Don’t Cost Extra

October 22, 2013 by · Leave a Comment 

Beverly Wilshire Hotel in Beverly Hills, Calif...

Beverly Wilshire Hotel in Beverly Hills, California (Photo credit: Wikipedia)

Whether it’s free wireless internet, complimentary continental breakfast or simply a few bars of soap and a chocolate on the pillow, most hotels offer a little something extra for their guests. While upscale hotels have always gone the extra mile for their guests, some luxury hotels are now offering complimentary amenities so lavish, guests may feel they have stepped into an episode of “Lifestyles of the Rich and Famous”.

At the Beverly Wilshire hotel, for example, a chauffeur-driven Rolls Royce Phantom is available for rides anywhere within a three mile radius of the hotel. If you’d prefer to take the wheel, you may want to pay a visit to the Rancho Valencia Resort and Spa – guests may borrow a Porsche at no additional charge. The only catch? It must be returned the same day.

If you’re a music lover, you’ll want to spend the night at the Hard Rock Hotel in Chicago, where guests can borrow a Fender guitar. The hotel has a selection of over twenty Fender guitars to choose from, and will even provide a floor amp and top-of-the-line headphones so you can play into the wee hours without disturbing other guests. Speaking of borrowing top-of-the-line items, the Burj Al Arab hotel in Dubai lends out 24-carat gold iPads (retail value: $10,000) to their guests upon check-in.

If you have a penchant for designer fashion, you may want to spend a night in one of the VIP Suites at the W South Beach Hotel. Recently, the hotel offered guests complimentary pajamas – and not just any PJs, but a limited edition pair created famed lingerie designer Arielle Shapiro, retailing for $165.

Once you’ve become accustomed to living in the lap of luxury — or at least visiting for a short while — even the most basic of amenities won’t do. At the Kitano Hotel in Manhattan, even the toilets are luxurious. Each room is equipped with a $1,500 Toto toilet – and these are no ordinary loos. The Toto is a combination toilet and bidet featuring accompanying wall control panel, which allows guests to select from a variety wash and dry methods.

If you have caviar dreams and champagne wishes, you’ll want to book a night at one of these hotels and live the high life – until it’s time to check out, that is. What’s the most extravagant hotel amenity you’ve seen or experienced? Leave a note in the comments section or on our Facebook page.