What To Do when Your Luggage is Lost

November 30, 2016 by · Leave a Comment 

It’s the last thing you want to have happen when you’re traveling: your bag doesn’t show up at the baggage carousel. It has an immediate impact on your psyche, not to mention your itinerary.

But if the airline loses or mishandles your bag, there are a few steps you can and should take before you ever leave the airport, and a couple steps to take before you ever even get there.

If your luggage is lost at the baggage claim, head immediately to the lost luggage office. But be nice to the staff!

The Palermo (Italy) Airport baggage claim.

We want to say this upfront: above all, don’t vent your frustration on the person at the lost luggage counter

Next, before you ever get to the airport, pack your essentials in your carry-on: your medication, laptop, papers for your presentation, and anything else you can’t afford to be without. I once read a story that involved a woman whose lost bag included her laptop with a sales presentation she was to give the next day. She got her bag back in time, but we couldn’t help wonder, why would you ever relinquish control of the most important part of your trip?
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Delta Invests $50 Million in RFID Baggage Tracking Technology

June 13, 2016 by · Leave a Comment 

It’s not hard to imagine, and it’s every weary traveler’s worst case scenario. Perhaps this has happened to you. You arrive home from your trip only to find your luggage didn’t make the trip with you. You rummage around and find those little baggage claim stickers from the depths of your carry-on to show an airline customer service representative, but other than that you have no way of knowing where your bags are. It’s an awful beginning or end to any trip.

Delta Baggage Tracking on mobile app

Delta Baggage Tracking on mobile app

Currently, there are many bag tracking devices and accompanying apps on the market, but those put the onus on the traveler to make the airline aware that, for example, they’re on a flight to Omaha while their luggage is on its way to London.

Delta is turning this model around, as they have recently announced a $50 million update to their baggage tracking technology system. New RFID scanners, RFID bag tag printer, and RFID pier and claim readers have been installed in 344 stations worldwide. Delta’s investment is the largest outlay by a single airline to date, and has resulted in baggage tracking that is 99.9 percent accurate.

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Delta Promises 20 Minute Baggage Reclaim To Domestic Passengers

July 9, 2015 by · Leave a Comment 

One of the worst things about airline travel — other than having the person in front of you lean their seat back on your knees — is waiting for your bag to arrive on the baggage carousel. While we normally encourage people to take carry-on bags, that’s not always an option.

So when Delta Airlines said they would deliver domestic passengers’ bags to the luggage carousel within 20 minutes, we took notice.

Their new policy went into effect in February, and although it was originally just a trial run, they’ve since made it a permanent policy.

Plane of Delta Air Lines, Inc.

Plane of Delta Air Lines, Inc. (Photo credit: Wikipedia)

The feedback from travelers was positive, and it has been a great way for Delta to differentiate itself among the pack. The established airlines tend to be fairly similar, so this has been a good way for Delta to stand out and get some positive buzz.

Knowing your bags will be delivered within a short, 20 minute window makes the baggage retrieval process a lot more bearable and may encourage more people to check bags, something the airline would prefer as they get more fees and fewer headaches than dealing with the carry-on luggage nightmares.

Plus, it’s a good way to encourage travelers to join Delta’s frequent flier program, because members will get a 2, 500 point bonus if their wait for luggage exceeds the 20 minutes.

It’s an interesting promise, and we definitely like it. We wonder how many bonus miles they’ll hand out, especially in the beginning. It offers security and comfort to passengers who may feel that airlines are mainly out to gouge money out of them through new fees.

Will you take advantage of Delta’s new 20 minute policy? Leave us a comment or head over on our Facebook page and discuss it over there.

Travelpro Announces “Win a Trip to Hollywood Sweepstakes” in Celebration of Fox Searchlight Pictures Upcoming Film, “Baggage Claim”

August 19, 2013 by · Leave a Comment 

Travelpro, the original inventor of Rollaboard luggage and a leader in innovative, high-quality luggage design, is proud to announce its “Win A Trip to Hollywood” sweepstakes in celebration of the upcoming Fox Searchlight Pictures romantic-comedy, “Baggage Claim,” directed by David E. Talbert.

“Baggage Claim” follows determined flight attendant, Montana Moore (Paula Patton), who pledges to get engaged before her youngest sister’s upcoming wedding. Finding herself with only 30 days to find Mr. Right, Montana uses her airline connections to “accidentally” meet up with eligible ex-boyfriends and scour for potential candidates. She racks up more than 30,000 miles and countless comedic encounters, all the while searching for the perfect guy.

Written and directed by David E. Talbert, based on his book, and produced by Steven J. Wolfe and David E. Talbert, the film also stars Derek Luke, Taye Diggs, Jill Scott, Boris Kodjoe, Adam Brody and Djimon Hounsou. Be sure to keep a lookout for Travelpro Luggage when “Baggage Claim” comes to a theatre near you on September 27th, 2013. To learn more about the film and see the trailer, go to the Fox Searchlight website.

“For twenty five years, Travelpro has been the brand of choice for flight crews and frequent travellers worldwide,” said Scott Applebee, Travelpro International’s Vice President of Marketing. “We are honored to take part in a film that includes air travel and the flight crews that make it possible.”

In commemoration of the film, “Baggage Claim”, Travelpro is hosting the “Win a Trip to Hollywood Sweepstakes.” The sweepstakes offers an exciting grand prize package provided by Delta Vacations, which includes:

  • Two economy class, round trip tickets to Los Angeles from a major city in the United States or Canada
  • Three nights hotel accommodations in Los Angeles
  • Car rental
  • Two Hollywood tour packages
  • Travelpro will also provide two Travelpro carry-on suitcases as part of the prize package.

The sweepstakes runs from August 26 through September 27. To enter, simply register at the contest site, TravelproBaggageClaim.com. Visit this same site to view the complete sweepstakes official rules. No purchase is required to enter the sweepstakes.

Travelpro International’s “Baggage Claim” promotional and product placement deal was developed by LINK Entertainment Marketing, the leader in connecting brands with the emotional engagement delivered through the power and storytelling of entertainment.

ABOUT TRAVELPRO

For twenty five years, Travelpro International has prided itself on design innovation and durability in crafting the highest quality luggage for travellers worldwide. Since transforming the ease of modern day travel with The Original Rollaboard wheeled luggage, Travelpro has been the brand of choice for flight crews and frequent travelers worldwide. Travelpro is dedicated to building a lifelong relationship with its customers by consistently understanding and exceeding their needs. Travelpro was honored to receive the New Product Innovation Award from the Travel Goods Association (TGA) in March 2013 for the revolutionary Platinum Magna™ luggage collection.

Please visit the Travelpro website for a full list of the latest products and retail locations. You can also like us on Facebook and follow us on Twitter.

Travelpro Luggage Flies with the Stars in the Upcoming Fox Searchlight Pictures Film, “Baggage Claim” [PRESS RELEASE]

June 3, 2013 by · Leave a Comment 

Boca Raton, Fla.—Travelpro, the original inventor of Rollaboard luggage and a leader in innovative, high-quality luggage design, is proud to feature Travelpro, Atlantic and National Geographic luggage collections along with Austin House travel accessories in the upcoming romantic comedy “Baggage Claim” presented by Fox Searchlight Pictures.

“Baggage Claim” follows determined flight attendant, Montana Moore (Paula Patton), who pledges to get engaged before her youngest sister’s upcoming wedding. Finding herself with only 30 days to find Mr. Right, Montana uses her airline connections to “accidentally” meet up with eligible ex-boyfriends and scour for potential candidates. She racks up more than 30,000 miles and countless comedic encounters, all the while searching for the perfect guy.

Written and directed by David E. Talbert, based on his book, and produced by Steven J. Wolfe and David E. Talbert, the film also stars Derek Luke, Taye Diggs, Jill Scott, Boris Kodjoe, Adam Brody and Djimon Hounsou. Be sure to keep a lookout for Travelpro Luggage when “Baggage Claim” comes to a theatre near you on September 27th, 2013. To learn more about the film and see the trailer, go to the Baggage Claim movie website.

ABOUT TRAVELPRO

For twenty five years, Travelpro International has prided itself on design innovation and durability in crafting the highest quality luggage for travelers worldwide. Since transforming the ease of modern day travel with The Original Rollaboard wheeled luggage, Travelpro has been the brand of choice for flight crews and frequent travelers worldwide. Travelpro is dedicated to building a lifelong relationship with its customers by consistently understanding and exceeding their needs. Travelpro was honored to receive the New Product Innovation Award from the Travel Goods Association (TGA) in March 2013 for the revolutionary Platinum Magna™ luggage collection.

Please visit the Travelpro website for a full list of the latest products and retail locations. Follow us on Facebook and on Twitter at @TravelproIntl.