An airline terminal can be a relaxing place to sit for a moment, after rushing and scrambling with last minute packing. Or it can be stressful with the chaos of other travelers anxious to get home. Airlines are hoping it will be the former, making it a place where more people are willing to spend time, relax, shop, and eat. Many airports are pouring in millions, if not billions, of dollars into renovation projects.
We’ve talked about some of the ways airports are trying to enhance travelers’ experience such as the efficiency of baggage screening and the use of wearable technology. Airports are also revamping the themselves, according to a recent USA Today article.
Examples of the grandiose projects
- San Francisco International Airport completed a $138 million project that features free wifi and even a yoga room.
- Dallas/Fort Worth International Airport’s renovation features kiosks that print boarding passes and luggage tags.
- The Los Angeles International Airport remade the Tom Bradley International Terminal to let in a lot of natural light through massive windows. It also has an aluminum roof resembling ocean waves.
Enjoyment and productivity for flier
These renovations will enhance both the enjoyment and productivity for the fliers in these areas. Not only is there free wifi for everyone, but there are even work stations and additional power outlets to get work done while you’re waiting. (If your airport doesn’t have additional outlets, here are a few backup battery options.)
Airports are also putting more of their region’s personality into their terminals, adding architectural flair, since it’s the last or first place a flier will see of their city. And they’re adding more and more dining options, including several local restaurants for more of that local “flavor.”
Of course, some people may not appreciate the renovations, because it either means fewer flights during renovation, or more likely, you have to navigate all the construction chaos to get to your gate. Renovations also cost a lot of money, which may mean an increase in ticket prices. And finally, some fliers just don’t want all the extra gadgets or bonuses, so they may not see what all the fuss is about.
But for those of us who travel a lot and sometimes feel like the airport is our second home, these improvements are much needed, much welcomed, and much appreciated. They may be inconvenient at times, but they’re being done to make your flying experience more convenient and stress free.
Photo credit: Thom Watson (Flickr, Creative Commons)
This is our latest video for our newest line, the Crew 10 series. We’re very proud of our new line and the changes and improvements we’ve made.
Things are going to go wrong when you travel. Maybe not this time, but soon. Something will happen, and you — understandably — won’t be happy. It could be lost luggage or bad weather causing major flight delays. An article from Peter Greenberg this past spring discusses how to get results when something goes wrong during a trip. Getting positive results boils down to having manners and being polite toward other passengers and the airline staff.
There are five things we should or should not do when dealing with travel problems.
1. Don’t call customer service
Customer service is there to deal with complaints, but they may not have the power to say “yes.” They can easily say “no,” however. Peter suggests going to someone who has the ability to say yes, so avoid calling the customer service line. Also, if you’re having problems with your current flight, skip the desk at your gate. Go to an empty gate for your airline and ask them for help. They’re plugged into the same system as your own gate.
2. Do address the problem right when it happens
Waiting until you get home or arrive at your destination will put extra distance between yourself, the problem, and those who can help fix it. It may mean staying in the airport, or hanging around the hotel a little longer. Keep your travel time a little padded for emergencies anyway.
3. Keep all documents, names, and receipts
If you’ve ever tried to return a purchased item without a receipt, you know how tough that can be. Without proof, they won’t budge. Keeping all information related to the incident will allow for those trying to help you to do so in a more efficient manner. If you have this information readily available, they’re more able (and likely) to help you.
4. Use your credit card
This is important enough that it’s worth doing every day. Not only do you get travel points (if you have one of those kinds of cards), but thanks to the Fair Credit Billing Act, you can also dispute an unknown or unwanted charge to that card. For example, if you did not order room service in your hotel, you can dispute it, as long as you paid for the room with your credit card.
5. Have an alternative to suggest
One suggestion we came up with after reading Greenberg’s article is to have an alternative when addressing a problem. For example, if a flight is delayed due to bad weather, ask the gate agent if an alternate route is available, and suggest a few possibilities yourself. That will make their job easier, because they will not have to spend extra time researching alternatives.
While you’re not going to have major problems on every trip you take, it helps to be prepared, and to be polite and have a positive attitude when dealing with others. You’ll get more done, and you’re more likely to get the desired outcome.
Photo credit: Travel Collector (Flickr, Creative Commons)
NBC’s The List, a show that airs in Phoenix, Tampa, Cincinnati, Cleveland, Tulsa, Baltimore, and West Palm Beach, recently visited our luggage testing facility here in Boca Raton, Florida to see how we put our luggage to the (rigorous and rough) test before it ever reaches the store.
Wearable technology — fitness bands, health monitoring devices, Google Glass, and even garments that light up when your phone rings — is beginning to appear in business settings like airports. Instead of wearable technology being solely used as a consumer device, staffers are in the early testing stages of using it to help them do their jobs better. Airports have talked about using wearable technology in the past, but it finally took off (pardon the pun) when the airline, Virgin Atlantic, tested out Google Glass and the Sony Smartwatch at London-Heathrow Airport in the Upper Class Wing.
The technology was used to create a more customized customer service for passengers. Google Glass was used to identify passengers through facial recognition, while Sony Smartwatches were used to increase efficiency of passing along information instead of referring to paperwork.
Virgin Atlantic’s findings were presented at FTE Europe 2014. Although the trial lasted only six weeks, preliminary results were positive. The goal was to simplify the airport experience and reduce the amount of paperwork for the staff and passengers.
The only problem they discovered involved the reliability of connectivity, which they decided could be resolved by increasing wifi signals and using Bluetooth (something most travelers would love to see as well).
Right now, using wearable technology in airports is only in the testing phase, but as more airlines like Virgin Atlantic take the plunge and embrace the future, we may see wearable technology in the airport world quickly, and hopefully seamlessly.
Photo credit: Peter Russell (Flickr, Creative Commons)
Providing the Most Innovative Luggage and Business Cases for Today’s Frequent Business Travelers
Travelpro, the inventor of Rollaboard luggage and a market leader in innovative, high-quality luggage design is pleased to introduce the Crew Executive Choice Business Case Collection. This premium business case line enhances Travelpro’s flagship Crew luggage collection by integrating some highly functional briefcases, backpacks and overnighters into the overall offering. Genuine leather accents and durable fabrics enable the business traveler to travel in confidence with the latest advances in luggage and business cases, all from one compatible product offering.
“The Crew Executive Choice Collection’s attention to detail, confident style and functional efficiency are a reflection of Travelpro’s commitment to its customers and business travelers worldwide,” said Scott Applebee, Vice President of Marketing for the Travelpro family of brands.
The Crew Executive Choice Rolling Business Overnighter is an ideal choice for the executive that demands it all: durability, convenience, versatility and a fashionable look that makes a bold statement. An ideal carry-on size for short trips, the Rolling Business Overnighter is built for maximum efficiency with a patented PowerScope Extension handle, which minimizes wobble when fully extended and stops at 42″ ensuring a comfortable roll for users of varying heights. A built-in corduroy, padded pocket protects laptops up to 15.6″ in size, and the business organizer keeps pens, pencils, business cards and keys in place for easy access. The Checkpoint Friendly Computer Backpack is the perfect complement to Travelpro Crew 10 Carry-on luggage. With its one-of-a-kind Quick Loop system, the Backpack can be attached to all existing Travelpro luggage for convenient transport through airport terminals. The Backpack also provides protection against loss and identity theft with an RFID-blocking pocket that keeps all credit cards and passports safe. The highly featured backpack is Checkpoint Friendly, featuring a padded pocket for 15.6″ laptops, plus a tablet pocket and a removable cord pouch for power cables and accessories. Adjustable, padded shoulder straps provide comfort for users of different heights.
Genuine leather handles combined with sturdy nylon fabric make the Checkpoint Friendly Messenger Brief and Checkpoint Friendly Slim Brief, a stylish and damage resistant option for business travelers on the go. Checkpoint friendly design allows the traveler to keep their laptop inside the bag while going through the security x-ray machine at the airport. Each item is equipped with a RFID-blocking security pocket, Quick Loop system, a padded and quilted corduroy pocket that fits a 15.6″ laptop, a separate, padded tablet pocket and a built-in business organizer for quick access storage of key business essentials.
The Business Tote is the ideal case for the female business traveler who wants to combine style and functionality. The tote features a removable padded sleeve for laptops up to 15.6″ and a separate tablet pocket to protect multiple electronic devices safely. A removable cord pouch, RFID-blocking security pocket and business organizer keeps everything organized and safe. Genuine leather straps and trim add a touch of elegance and style.
For over 25 years, Travelpro International has prided itself on design innovation and durability in crafting the highest quality luggage for travelers worldwide. Since transforming the ease of modern day travel with The Original Rollaboard wheeled luggage, Travelpro has been the brand of choice for flight crews and frequent travelers worldwide. Travelpro is dedicated to building a lifelong relationship with its customers by consistently understanding and exceeding their needs. Travelpro was honored to receive the New Product Innovation Award from the Travel Goods Association (TGA) in March 2013 for the revolutionary Platinum Magna luggage collection.
Boarding a plane can be a hectic journey. You don’t want to miss your flight or forget your passport or go to the wrong terminal. But have you ever thought about the journey your bags go on once you check them?
CBS 46’s Pothole Harry did a fascinating behind the scenes report on where your luggage goes. At Hartsfield-Jackson International Airport, the world’s busiest airport, TSA screens about 30,000 bags per day. (One surprising tidbit: oftentimes, your luggage boards the plane before you do.)
The way the system works is that the Transportation Safety Administration has some very large scanners and an intricate conveyor belt. Each bag is sorted and scanned, as the system looks for questionable items, using an algorithm that looks for certain objects. If an item is found and flagged, the system then alerts an operator and the bag is sent for further inspection. Something may be considered questionable if it’s flammable, sharp like knives, or alive, like the suitcase full of live crabs someone had tried to check through the system.
TSA will open your bag, inspect it, and then place a note in the bag that informs you of the search and identifies themselves. They do this so, when travelers open their suitcase and find things packed differently, they know why. If there are any questions about missing items, the name on the note will help the TSA identify who inspected your bag. There are also hundreds and thousands of security cameras in the inspection area to cut down on theft.
How our luggage is handled, where it goes, and who touches it is valuable information. Knowing the airlines and TSA have a solid system is important, because it ensures our safety in the air, and helps reduce the amount of lost luggage each year.
Photo credit: Bradley Gordon (Flickr, Creative Commons)
As broadband gets faster, wifi is found in more places, and smartphones can do everything but walk your dog. We’re seeing the world being disrupted, thanks to all this new technology. One place we’re seeing it is in hotel business centers.
While it was an important hub of activity 15 years ago, it’s now that lonely, empty room sitting next to your hotel lobby. There are a few desks with computers and printers. They used to be quite popular, before tablets, laptops, and smartphones sent everyone to their rooms for the night.
Hotels are realizing a change is in order for the business center. USA Today’s Nancy Trejos wrote an article about different hotels are approaching the business center. Some are getting rid of theirs completely while others like having the space available if a guest needs something. Others are making hotel rooms more “business center-like” with desks, USB outlets, and reachable plugs. Hotel rooms are becoming a workplace, not just a place to sleep, and the hotels are having to adjust their business centers.
As long as a hotel accommodates the needs of their business oriented guests, they’re going to earn more business versus another hotel because they recognize the needs of their target customers. When I visit a new hotel, especially on business, I quickly check the business center and my room. Is the room going to be a help or a hindrance? Will I enjoy working there, or will it be uncomfortable?
I sometimes go to the business center so I can get out of the room and into a place where I can work better. Personally, I’d like it more if a business center was like a coffee shop with a friendly, social atmosphere. I think more people would use it because it’s more of what they are used to.
As hotels look to change their business centers, they need to focus on what their guests are trying to do. If they need access to a printer and fax machine, they may already have that capability, but no longer through a business center. If travelers want a light and enjoyable place to work, the business center should have several small tables and chairs so it can be more of a social setting.
Regardless of what’s happening, business centers are changing as a direct result of new technology that makes traditional business centers obsolete. What are some features you would like to see in your favorite business center? What could you do without? Leave a comment below and share some of your ideas with us.
The Marines are known for their dedication, skill, and bravery. What you might not know is how well they can pack. A Marine is only given one sea bag, a military duffel bag, to fit all his or her belongings. Packing efficiently is a must.
They have developed a packing technique called the skivvy roll or grunt roll. It combines a t-shirt, shorts or underwear, and a pair of socks into a single small roll that’s easy to count and manage. If you have a complete roll, you have a complete under-outfit.
- Place t-shirt flat and unfolded. Stretch and smooth it to remove wrinkles.
- Fold underwear in half length-wise, and place on top of shirt below shirt collar.
- Fold the sides of shirt length-wise over the underwear.
- Lay socks flat over shirt sleeves in a crisscross pattern. Leave the leg of the sock hanging outside of the shirt. Ankle socks will not work. It will look sort of like a letter ‘T.’
- Roll items from collar down. Leave sock legs outside of roll.
- Fold one loose sock leg over rolled items.
- Repeat with other loose sock leg. You will have a completed skivvy roll.
There are many sites with step-by-step instructions and pictures demonstrating each step (we like the one on Huckberry.com). This technique may have Marine origins but that does not mean we civilians can’t use it for our everyday travel needs.
The skivvy roll is great for going on camping trips or traveling when space is very limited. You don’t want to lug three bags through the airport because of inefficient packing. It also ensures you have plenty of socks and underwear for each day you will be gone, since one roll equals one shirt, one pair of underwear, and one pair of socks. One day, one roll. Five days, five rolls.
What are some packing techniques you use? Leave a comment and let us know.
Some people love to travel and find it very relaxing. It’s another adventure they can’t wait to take. Other people get very stressed, and they’re less interested in the journey than the destination. What if I forget something? Which gate has my flight? Did it change? Where do I get my ticket? What about security?
On of our favorite marketing authors, Seth Godin, came up with a witty list of anecdotes called “Self Assurance Checklist for the Anxious Traveler.”
We wondered if some of his points may be a little far-fetched — ship your favorite pillow to your destination ahead of time — but we all know people for whom this would be a very reassuring and important detail. They want to be sure of a good night’s sleep, and they don’t want a crick in their neck from sleeping on an under-stuffed and overused hotel pillow.
Godin makes points about planning, parking, and packing. Research the area around the takeoff airport, the landing airport, and the hotel in case you forgot to pack something or need to kill time. He also recommends taking a photo of where you parked and emailing it to a friend, in case you forget where you left your car.
The last suggestion may seem to be a bit much since you could just as easily look at the photo once you return to the parking lot, but it doesn’t hurt for that extra step of preparation in case you lost your phone or it died.
When it comes to packing, lay out the clothes you want to take a few days before the flight, and see if they’ll all fit into your luggage. If it doesn’t, eliminate what you can until it does. This way you know everything fits and that it’s all packed and ready to go.
Traveling does not have to be stressful, even for the most anxious of travelers. If you know you’re going to be nervous about your trip, and want to make sure you have all the bases covered, read Seth Godin’s list a few times, and take flight.
Share any tips that you use to reduce stress when traveling.