There are some surprising (and not so surprising) reasons to get kicked off a plane. There are the obvious ones, like overbooking, and even some extreme cases like bad hygiene, refusal to obey policies, dressing too immodestly, or obnoxious behavior.
We just found one that we rarely hear about, but is crucial to the safety of the flight: the weight and balance on a plane.
This doesn’t mean an airline will kick you off because you weigh too much. It means an airplane can only carry so much weight, like an elevator’s maximum weight limit. The ground crew will do what they can by moving luggage around for better balance, but it can still happen.
If you’re asked to leave a plane because of balance or weight issues, make sure you know what compensation you’re entitled to. Conde Nast Traveler recently outlined the various policies when it comes to compensation. The compensation depends on how close to take off you are notified, and how many passengers the plane can hold. It’s usually in the form of a voucher or credit for your next flight, plus a new ticket for that flight.
If you’re entitled to compensation, you can also ask for a check instead of a voucher. Airlines would rather offer the voucher than actual cash, but they are required to do it.
We recently had a representative from the International Air Transportation Association (IATA) visit us in Boca Raton. He explained how weight is a big issue for planes, but said the bigger issue is the overhead storage bins.
Most people nowadays try to travel solely with carry-ons to avoid paying the additional cost of checking baggage. However, these bins were not made to hold the weight people put in them. There have been cases where overhead bins have actually fallen down due to excessive weight.
Airplane weight can be a serious issue and is something the airlines watch strictly. If you’re ever removed from a plane because of a weight issue, don’t take it personally. Smile, thank them for their concern, and then ask if they can slip you a meal voucher with your regular voucher too.
It’s lost to the annals of history, but up until 1978, there was a code that said if an airplane was delayed, the airline had to book you on a competitor’s flight. Unfortunately this code, Code 240, was dismissed in 1978 when the Civil Aeronautics Board was eliminated. However, three airlines still uphold this level of courtesy.
According to a recent USA Today article, Alaska Airlines, Frontier Airlines, and United Airlines will still fly you on a competitor, in the spirit of Code 240.
Granted they do have some stipulations, such as if the delay was weather-related or an act of God, then they won’t. But that’s still better than nothing. Even in the 1990s, many airlines would honor the Code. But after September 11th, security became stricter, and fewer airlines honored it.
If you’re ever caught in a flight delay, you can still ask for Code 240 to see if the airline will grant it. After all, the worst they can do is say no. However, there is an alternative.
Some airlines have ongoing working relationships called a codeshare, where they work together and will sell tickets on each other’s behalf, and even fly their passengers. For example, the SkyTeam codeshare has 20 airlines, including Delta, Alitalia, and Air France. Star Alliance networks 27 airlines including United, Lufthansa, and Air Canada.
So if you booked a Delta flight to Rome, and have a Delta ticket, you may end up on an Alitalia flight because of the codeshare. If you want to fly Lufthansa to Germany, you may be on a United flight, and so on. This codeshare, in a way, works like Code 240. If your Delta flight to Paris is delayed, you may be able to get a codeshare seat on an Air France flight a couple hours later.
You can also use these alliances to get cheaper tickets. If you want to fly overseas, check the different ticket prices on each airline’s website. You may be able to get a cheaper ticket on one than the other, even though you’d be on the exact same plane.
Furthermore, if you’re a member of a frequent flyer program with one airline, but you fly with a codeshare airline, you’ll still get your miles.
If you ever find yourself stranded because of a delay, ask the airline about their codeshare alliances and see if any of them are available to get you to your destination faster. At the worst, you’re going to be late anyway. But if you’re lucky, you can get there sooner than everyone else waiting for the next regular flight, and you can do it without any extra fees.
An airline terminal can be a relaxing place to sit for a moment, after rushing and scrambling with last minute packing. Or it can be stressful with the chaos of other travelers anxious to get home. Airlines are hoping it will be the former, making it a place where more people are willing to spend time, relax, shop, and eat. Many airports are pouring in millions, if not billions, of dollars into renovation projects.
We’ve talked about some of the ways airports are trying to enhance travelers’ experience such as the efficiency of baggage screening and the use of wearable technology. Airports are also revamping the themselves, according to a recent USA Today article.
Examples of the grandiose projects
- San Francisco International Airport completed a $138 million project that features free wifi and even a yoga room.
- Dallas/Fort Worth International Airport’s renovation features kiosks that print boarding passes and luggage tags.
- The Los Angeles International Airport remade the Tom Bradley International Terminal to let in a lot of natural light through massive windows. It also has an aluminum roof resembling ocean waves.
Enjoyment and productivity for flier
These renovations will enhance both the enjoyment and productivity for the fliers in these areas. Not only is there free wifi for everyone, but there are even work stations and additional power outlets to get work done while you’re waiting. (If your airport doesn’t have additional outlets, here are a few backup battery options.)
Airports are also putting more of their region’s personality into their terminals, adding architectural flair, since it’s the last or first place a flier will see of their city. And they’re adding more and more dining options, including several local restaurants for more of that local “flavor.”
Of course, some people may not appreciate the renovations, because it either means fewer flights during renovation, or more likely, you have to navigate all the construction chaos to get to your gate. Renovations also cost a lot of money, which may mean an increase in ticket prices. And finally, some fliers just don’t want all the extra gadgets or bonuses, so they may not see what all the fuss is about.
But for those of us who travel a lot and sometimes feel like the airport is our second home, these improvements are much needed, much welcomed, and much appreciated. They may be inconvenient at times, but they’re being done to make your flying experience more convenient and stress free.
Photo credit: Thom Watson (Flickr, Creative Commons)
Things are going to go wrong when you travel. Maybe not this time, but soon. Something will happen, and you — understandably — won’t be happy. It could be lost luggage or bad weather causing major flight delays. An article from Peter Greenberg this past spring discusses how to get results when something goes wrong during a trip. Getting positive results boils down to having manners and being polite toward other passengers and the airline staff.
There are five things we should or should not do when dealing with travel problems.
1. Don’t call customer service
Customer service is there to deal with complaints, but they may not have the power to say “yes.” They can easily say “no,” however. Peter suggests going to someone who has the ability to say yes, so avoid calling the customer service line. Also, if you’re having problems with your current flight, skip the desk at your gate. Go to an empty gate for your airline and ask them for help. They’re plugged into the same system as your own gate.
2. Do address the problem right when it happens
Waiting until you get home or arrive at your destination will put extra distance between yourself, the problem, and those who can help fix it. It may mean staying in the airport, or hanging around the hotel a little longer. Keep your travel time a little padded for emergencies anyway.
3. Keep all documents, names, and receipts
If you’ve ever tried to return a purchased item without a receipt, you know how tough that can be. Without proof, they won’t budge. Keeping all information related to the incident will allow for those trying to help you to do so in a more efficient manner. If you have this information readily available, they’re more able (and likely) to help you.
4. Use your credit card
This is important enough that it’s worth doing every day. Not only do you get travel points (if you have one of those kinds of cards), but thanks to the Fair Credit Billing Act, you can also dispute an unknown or unwanted charge to that card. For example, if you did not order room service in your hotel, you can dispute it, as long as you paid for the room with your credit card.
5. Have an alternative to suggest
One suggestion we came up with after reading Greenberg’s article is to have an alternative when addressing a problem. For example, if a flight is delayed due to bad weather, ask the gate agent if an alternate route is available, and suggest a few possibilities yourself. That will make their job easier, because they will not have to spend extra time researching alternatives.
While you’re not going to have major problems on every trip you take, it helps to be prepared, and to be polite and have a positive attitude when dealing with others. You’ll get more done, and you’re more likely to get the desired outcome.
Photo credit: Travel Collector (Flickr, Creative Commons)
Wearable technology — fitness bands, health monitoring devices, Google Glass, and even garments that light up when your phone rings — is beginning to appear in business settings like airports. Instead of wearable technology being solely used as a consumer device, staffers are in the early testing stages of using it to help them do their jobs better. Airports have talked about using wearable technology in the past, but it finally took off (pardon the pun) when the airline, Virgin Atlantic, tested out Google Glass and the Sony Smartwatch at London-Heathrow Airport in the Upper Class Wing.
The technology was used to create a more customized customer service for passengers. Google Glass was used to identify passengers through facial recognition, while Sony Smartwatches were used to increase efficiency of passing along information instead of referring to paperwork.
Virgin Atlantic’s findings were presented at FTE Europe 2014. Although the trial lasted only six weeks, preliminary results were positive. The goal was to simplify the airport experience and reduce the amount of paperwork for the staff and passengers.
The only problem they discovered involved the reliability of connectivity, which they decided could be resolved by increasing wifi signals and using Bluetooth (something most travelers would love to see as well).
Right now, using wearable technology in airports is only in the testing phase, but as more airlines like Virgin Atlantic take the plunge and embrace the future, we may see wearable technology in the airport world quickly, and hopefully seamlessly.
Photo credit: Peter Russell (Flickr, Creative Commons)
As broadband gets faster, wifi is found in more places, and smartphones can do everything but walk your dog. We’re seeing the world being disrupted, thanks to all this new technology. One place we’re seeing it is in hotel business centers.
While it was an important hub of activity 15 years ago, it’s now that lonely, empty room sitting next to your hotel lobby. There are a few desks with computers and printers. They used to be quite popular, before tablets, laptops, and smartphones sent everyone to their rooms for the night.
Hotels are realizing a change is in order for the business center. USA Today’s Nancy Trejos wrote an article about different hotels are approaching the business center. Some are getting rid of theirs completely while others like having the space available if a guest needs something. Others are making hotel rooms more “business center-like” with desks, USB outlets, and reachable plugs. Hotel rooms are becoming a workplace, not just a place to sleep, and the hotels are having to adjust their business centers.
As long as a hotel accommodates the needs of their business oriented guests, they’re going to earn more business versus another hotel because they recognize the needs of their target customers. When I visit a new hotel, especially on business, I quickly check the business center and my room. Is the room going to be a help or a hindrance? Will I enjoy working there, or will it be uncomfortable?
I sometimes go to the business center so I can get out of the room and into a place where I can work better. Personally, I’d like it more if a business center was like a coffee shop with a friendly, social atmosphere. I think more people would use it because it’s more of what they are used to.
As hotels look to change their business centers, they need to focus on what their guests are trying to do. If they need access to a printer and fax machine, they may already have that capability, but no longer through a business center. If travelers want a light and enjoyable place to work, the business center should have several small tables and chairs so it can be more of a social setting.
Regardless of what’s happening, business centers are changing as a direct result of new technology that makes traditional business centers obsolete. What are some features you would like to see in your favorite business center? What could you do without? Leave a comment below and share some of your ideas with us.
Some people love to travel and find it very relaxing. It’s another adventure they can’t wait to take. Other people get very stressed, and they’re less interested in the journey than the destination. What if I forget something? Which gate has my flight? Did it change? Where do I get my ticket? What about security?
On of our favorite marketing authors, Seth Godin, came up with a witty list of anecdotes called “Self Assurance Checklist for the Anxious Traveler.”
We wondered if some of his points may be a little far-fetched — ship your favorite pillow to your destination ahead of time — but we all know people for whom this would be a very reassuring and important detail. They want to be sure of a good night’s sleep, and they don’t want a crick in their neck from sleeping on an under-stuffed and overused hotel pillow.
Godin makes points about planning, parking, and packing. Research the area around the takeoff airport, the landing airport, and the hotel in case you forgot to pack something or need to kill time. He also recommends taking a photo of where you parked and emailing it to a friend, in case you forget where you left your car.
The last suggestion may seem to be a bit much since you could just as easily look at the photo once you return to the parking lot, but it doesn’t hurt for that extra step of preparation in case you lost your phone or it died.
When it comes to packing, lay out the clothes you want to take a few days before the flight, and see if they’ll all fit into your luggage. If it doesn’t, eliminate what you can until it does. This way you know everything fits and that it’s all packed and ready to go.
Traveling does not have to be stressful, even for the most anxious of travelers. If you know you’re going to be nervous about your trip, and want to make sure you have all the bases covered, read Seth Godin’s list a few times, and take flight.
Share any tips that you use to reduce stress when traveling.
Thanks to new proposed rules regarding dead mobile phones and tablets, many travelers are worried about what could happen if their portable electronics die before they get through airport security.
The new rules require that all electronic devices must be able to be powered up at security, after it was revealed that Al Qaeda has figured out how to disguise bombs in electronic devices without detection. Currently, the only flights affected are those going into the United States, but not out of the country, or within it.
The ControversyWhat happens when someone cannot power up his or her devices? According to an article by Conde Nast, the dead devices would be held at the airport or could be shipped to the owner’s house. If the devices are held at the airport, where would they be stored and what kind of security would oversee this storage? Many people have expressed concern at possibly being without their phones because of a dead battery, especially when their power cable is in their luggage.
If the devices are to be shipped to the owner’s house, this method could be quite costly, especially for travelers returning to the US. Depending on how the policy is enacted and enforced, there could be a lot of confiscated devices to process.
One suggestion we’ve seen lately is to install electrical outlets and chargers at security stations. This means airports would have to relocate power supplies and install plugs. Then they would have to allow time for devices to charge enough to power up. However, this would solve the problem for travelers whose mobile device died in the airport. Another possibility would be charging stations outside security, where people can charge for several minutes before entering the line.
Will This Create Backups?
On the other hand, what kind of problems could be created as people fumble with dead phones, trying to charge them at the new stations, or even arranging them to have sent back home. And, what if you miss your flight? Though the new rules are for safety and security, the implementation process could cause quite a dilemma for many travelers if it’s not planned and implemented well.
Word to the wise: regardless of where you’re traveling, charge all your devices before heading out to catch your flight.
Remember how impressed you were the first time you saw an airport faucet that turned on automatically when you waved your hand in front of them? (Don’t pretend you weren’t!)
It’s almost shocking how far airports have come technologically since then. Case in point: Gatwick Airport’s chief information officer, Michael Ibbitson, recently told FutureTravelExperience.com about the new technology that’s not just wowing passengers, but also streamlining the passenger experience and making travel safer for everyone. Let’s take a look at some of the technological advances Gatwick has made.
Speeding Up Bag Check
Automated bag check and check-in are technologies well on their way to mass adoption at this point, but Gatwick is aiming to make them more efficient than ever.
EasyJet has been testing a bag drop system fueled by Phase 5 Technology at its Gatwick hub. According to Ibbitson, the average passenger took 76 seconds to process — the goal is to get passengers through in 45 — so they’re tweaking the system, working toward maximum efficiency.
One of the major headaches of air travel, no matter how far you’re traveling, is getting through security. Gatwick is attempting to make security checkpoints smoother by automating them — the systems installed in 2012 have cut wait time to an average of a mere 107 seconds — and installing Security Max lanes that will enable even more passengers to prepare for the checkpoint at once.
Iris Scanning Technology
The wildest technology we read about: Biometrics as a single passenger token. The gist is that when you check in at the airport and drop your bag off, a machine also scans your iris — an identity marker that’s almost impossible to forfeit — and all your passenger information, from baggage tracking to your passport and boarding pass, is encoded into the scan.
A single scan of your iris is all it takes to move you through the rest of the travel process throughout the airport — and even at your destination.
According to the Future Travel Experience post, this technology is well within reach — it’s the widespread implementation of the technology at airports worldwide that will take some time.
What technology would you most like to see implemented in your favorite airport? The sky’s the limit, so they say — leave a comment with your loftiest technology dreams.
Not to diminish any travel woes you’ve experienced — trust me, we’ve all been through enough horrible delays and cancellations to know how frustrating they are — but after reading a recent Budget Travel blog post, I’m grateful for the low drama factor of my travel mishaps.
If you thought having your flight canceled and being stuck overnight is the worst it can get, think again. Here are a couple of the worst-case scenarios I hope you’ll never have to face.
Getting Arrested in a Foreign Country
We’ve all heard horror stories about winding up in a Thai prison…well, for some it’s a reality.
Cultural differences can sometimes translate into legal differences, too — or maybe you’ve just behaved very badly — but your first step in the right direction if you’ve gotten into legal trouble is to call the embassy. They may not be able to get you off the hook right away, but the embassy will at least help ensure that you have legal counsel.
It would also behoove you to check out the State Department’s website for insight into the customs and laws of the area you’re traveling to.
Finding Yourself in the Middle of a Natural Disaster
This actually happened to me back in the ’90s: During a sales meeting in Key West, Fla., a hurricane rolled through during the night. There was a lot of wind and rain and the power went out, but we were otherwise unaffected.
If you find yourself in a more severe situation, the best thing to do is listen to local authorities. Also be sure to contact family and loved ones as soon as possible to ensure they know you’re all right.
If you have access to the Internet, your local embassy’s website is a great resource for emergency personnel, hospitals and the like — but the Budget Travel article recommends finding a major hotel if you can’t get online and need to know what to do beyond following the authorities’ instructions.
Our favorite tip: Register your travel abroad with the State Department’s Smart Traveler Enrollment Program — we’d never heard of it until we read the Budget Travel blog post, but it’s a great idea and sounds easy to implement.
Have you experienced one of these nightmare travel scenarios? How did you react, and how did the situation turn out? Leave a comment and tell your story.