It’s every weary traveler’s nightmare scenario: the flight you’re supposed to be on is canceled. What you do next will determine whether your day is totally ruined or ultimately redeemed. Not every situation can be remedied, but knowing a few action steps can make all the difference in getting you to your destination.
Get on the phone.
The faster you get on the phone with the airline to rebook your flight, the better your chances are of making it to your final destination. It’ll do you little good to stand in the long line with everyone else who’s waiting to speak with the ticket agent at the gate. Tip: If you feel like talking to a gate agent, go to another gate of the same airline where a flight recently left. They’re all plugged into the same system, and can do just as much for you as your original gate’s agent.
Adjust your itinerary.
Be sure to have some alternatives in mind, because the agents don’t always know the destination region where you’re flying. For example, you may not be able to get into Chicago due to weather, but if Chicago is your final destination, you could reroute through Milwaukee or even Indianapolis and be within driving distance of the Windy City. Thinking through your options and presenting them to whomever you’re working with to rebook your flight will let the agent know you’re flexible.
Emerging market activity in South America and Asia combined with cheap airfares is expected to afford more companies the opportunity for more corporate travel and to conduct business face-to-face with its clients in 2017.
According to Advito’s 2017 industry forecast, the outlook for various regions is the result of some tangible economic indicators, as well as some intangible appetites. Here’s how the forecast breaks down by region:
North American business travel is expected to be strong, although concerns about the presidential election and a possible interest rate hike are creating some uncertainty for 2017. Continuing competition between the top three airline carriers will keep airfares cheap, while hotel rates will increase as the chains reduce the number of rooms they make available at a negotiated discount. They will instead seek to implement dynamic pricing for corporate travel clients, thereby decreasing their negotiating options and driving up rates between three and five percent.
It’s a road warrior’s constant battle, managing battery life. We all rely on our phones and tablets to provide information and entertainment while we’re on the go. Following these simple tips will help you enjoy your travel instead of worrying about when the red battery icon will appear.
- Investigate the different online storage platforms available and choose one place to access your documents and pictures. Apple supports iCloud, Google has Google Drive, and Dropbox is a third party provider that works on all platforms. Evernote is another cross-device, cross-platform option.
- Before you leave, download any new apps you might need, like a currency converter if you’re going overseas, or a maps app or guidebook that will help you navigate a new city. You’ll not only save battery life, you’ll conserve data by planning ahead. Read more
Conducting business at a trade show, expo, or conference requires a different level of energy than a routine road warrior business trip. You’ll spend two, three, even four days on your feet, talking to dozens of people, constantly walking back and forth, usually while trying to keep up with work at home.
If you’re not careful, even the strongest road warrior reserves can be tapped, leaving you ineffective and unproductive. Here are some tips I’ve collected from colleagues, as well as lessons learned from my own experiences. Following these can help you feel and perform at your best.
- Find the most comfortable shoes your company’s dress code will allow. You’re going to be standing and walking eight to fourteen hours each day, and you won’t be able to go the distance if you don’t have good shoes. If you can’t wear a well-cushioned shoe, invest in insoles to help your feet bear up under the pressure.
- You won’t make the best impression if the first question you ask a vendor or a client when you meet up is, “Do you have an outlet where I could plug in my phone?” Be sure to invest in a portable battery so you aren’t distracted from your purpose by your search for power. Make sure you recharge the battery each night, even if you only use it for a little while. Read more
It’s the last thing you want to have happen when you’re traveling: your bag doesn’t show up at the baggage carousel. It has an immediate impact on your psyche, not to mention your itinerary.
But if the airline loses or mishandles your bag, there are a few steps you can and should take before you ever leave the airport, and a couple steps to take before you ever even get there.
We want to say this upfront: above all, don’t vent your frustration on the person at the lost luggage counter
Next, before you ever get to the airport, pack your essentials in your carry-on: your medication, laptop, papers for your presentation, and anything else you can’t afford to be without. I once read a story that involved a woman whose lost bag included her laptop with a sales presentation she was to give the next day. She got her bag back in time, but we couldn’t help wonder, why would you ever relinquish control of the most important part of your trip?
If you haven’t traveled outside the country before, or if it’s been a few years, you’ll be happy to know it’s possible to avoid ATM fees for cash withdrawals or transaction fees while conducting business abroad.
A May 2016 article on Smarter Travel pointed out that most American credit card issuers have cards specifically for frequent international travelers. But don’t assume that you’ve got the right kind of card just because you have a company credit card.
American Express, Capital One, Chase, BankAmericard, MasterCard, and Barclay all offer programs that waive international transaction fees on certain types of cards. But if you use your standard issue card, here’s what percentage of fees NerdWallet says you should expect to pay.
- American Express: 2.7%
- Bank of America: 3%
- Barclaycard: 3%
- Capital One: 0% Read more
Just like every skill you’ve learned, it takes practice to do it well. Hard work, lessons painfully learned, and watching experts so you can learn from their mistakes.
So it goes with business travel. When you first start out traveling, you learn where your most comfortable seat is (hint: it’s not the middle one). You learn how long it takes to get to the airport. And which hotels offer the best beds.
U.S. News & World Report‘s recent article on frequent flyer secrets helped take some of the stress out of travel planning and booking. Here are a few of our favorites.
Use flight price predicting apps to determine the best time to buy your ticket. Sites such as Hopper, Google Flights, Kayak, and Flyr will provide you with very reliable information so that you don’t pay more than you need to to get where you want to go.
Wouldn’t it be great if you could know the regular prices for items, so you can easily tell if something advertised as “on sale” really is a good deal? While we may not have that for grocery stores yet, that service is available for air travel. If price is your biggest travel determiner, you can subscribe to sites like Million Mile Secrets and Skiplagged to know the regular prices of certain tickets, so you know when a better deal actually is a better deal.
As frequent travelers, and the luggage supplier to business travelers all over the world, we’ve shared a lot of travel advice. And one of the things we know is that while we may not enjoy sitting in an airport, trying to get work done, it’s worse to stand in line and not get any work done at all.
A recent article in Smarter Travel shared several ways to save time and get us out of line, as well as save some money in the process. These can save you anywhere from several minutes to a few hours of time, and let you get more work done, or you can simply have more time to relax.
Download your airline’s app. This free service will let you know if your flight has been delayed, and has up-to-date information about arrival and departure times. You can be in the know about where to find your connecting plane. Plus, the GateGuru app can give you information about security wait times, gate changes, and maps of over 200 airports.
Check in online. This is the easiest way to bypass a line and get on your way to security faster. Online check in also provides you with a virtual boarding pass which you can scan with the TSA officer instead of having to juggle it and your identification. Better yet, just use your airline app. You don’t even have to mess with your laptop and printer.
Protect Your Personal Information. Be very, very wary about using public wifi. Not every free wifi hotspot you see is legitimate; some enterprising thief can set up a fake hotspot called AIRPORT_WIFI and you’ll never know the difference. So, be sure all your computer security and the firewall are up to date, before you leave the office. Next, never do any personal banking or financial transactions online when you’re in public. If you need to work online, use your mobile phone’s personal hotspot.
Bring food with you. You won’t be gouged for overpriced airport food that probably isn’t very healthy, and you’ll know who handled that piece of fruit before you. Consider some pre-packaged energy bars as well, because they’ll keep in your bag for a few days.
Mark your luggage. Even if you don’t check your bag, there are still a lot of black carry-ons out there. Be sure to have a luggage tag with your name and address securely fastened to the bag. Consider adding something to distinguish the bag from everyone else’s, like a decal, or tying a very small tchotchke to the handle.
Photo credit: Melissa Gutierrez (Flickr, Creative Commons 2.0)
Most people think travel insurance is a way to recoup the cost of an airline ticket in the event of a personal emergency or health situation that makes it impossible for them to complete their travels.
But travel insurance is more than just personal insurance. Consider the impact this year’s terrorist attacks in Brussels and Paris, to mention just a few, have had on the travel industry and travelers’ plans.
While travel insurance rates haven’t spiked, or changed at all, since these events, the commodity with the terrorism clause has been standard since September 11, 2001. In fact, according to an article in The New York Times, companies like squaremouth.com have a special section of their travel insurance site dedicated to policies that prospective travelers can search to find terrorism coverage.
Travelers should understand that insurance with this clause doesn’t provide blanket coverage. In fact, it’s very narrow. For example, it will not cover a trip already in progress, but might allow you to get a refund if an act of terrorism has occurred within 30 days of your scheduled departure. The policy may also exclude coverage in the event of a terrorist attack if you choose to travel to an area known for terrorist activity or where an attack has already happened.
According to Christina Tunnah, regional manager for the travel insurance company World Nomads, two factors determine whether or not you’ll be able to submit a claim: 1) When you purchased the insurance, and 2) How your plans were impacted by the terrorism. In some instances, for a claim to be paid, the event may have to be officially declared a terrorist attack. She always advises travelers to call.
“Traditionally, insurance doesn’t cover fear,” Tunnah told the New York Times. “Yet there are some practicalities that might cause a travel insurance company to make an exception. It’s always very case by case.”
While the odds of being impacted by an act of terrorism while traveling are exceedingly slim, knowing your options will help you make an informed, objective decision.
Photo credit: Mark Yang (Wikimedia Commons, Creative Commons 2.0)
There are several categories of traveling business professionals: the occasional business traveler, the frequent flyer, and the road warrior. Road warriors spend significant portions of the work week traveling between clients, and have a few tricks up their collective sleeves that save them and their employers money.
The occasional traveler might still be learning the ropes, and don’t yet know all the tricks of the trade. But Insperity.com had a list of their most important ones, which we agree every business traveler should know.
First, fiscally responsible road warriors don’t incur expenses that aren’t reimbursable. They research their company’s travel and entertainment policies — the amount of their daily per diem, for example — and stick to them. This means they aren’t surprised by rejected submissions that leave them stuck with the bill.
Fiscally responsible road warriors know their corporation’s budgets for flights, hotels, meals, and entertaining clients. They seek pre-approval if they need to spend more than is typically allotted, and then proceed to execute their plan with confidence.
Fiscally responsible road warriors live by this simple axiom: time is money. They know they can’t afford to waste time standing in long security lines, so they apply for TSA’s Pre Check. Even if they only travel a few times each year, the $85 security preauthorization is good for five years, and more than pays for itself during that time. (If you’ve ever stood for two hours in a single security line, you’d be ecstatic to escape it for $85 just once!)