Marriott Tests In-Room Netflix Service

April 16, 2015 by · Leave a Comment 

If you’re staying in a Marriott hotel and find you miss your Netflix, Hulu, and Pandora, and don’t want to chew up the data on your cell phone, you’re in luck. Marriott is planning a new in-room entertainment service that includes access to the three entertainment streaming services.

A Yahoo Travel article reported that Marriott is working with a number of different content providers to get their different hotel chains up and running with the latest in on-demand programming.

English: Copenhagen Marriott Hotel Dansk: Cope...

Copenhagen Marriott Hotel (Photo credit: Wikipedia)

We think this is a smart move on Marriott’s part, because it not only helps the people who already have the service, but it could be a lower-cost alternative to the in-room movies or trying to catch up with the shows you may have missed.

Its usefulness will boil down to how much it costs. Hotels already charge a lot of money just to watch movies, so if this service will cost an arm and a leg, it may not be worth it to many travelers.

On the other hand, sometimes when people are bored and trapped in a hotel room, they’ll pay for anything. What else can explain the continued existence of the minibar?

And if Marriott can come up with an affordable way to do this, especially for people who already have accounts, or make it affordable for people who want to take the services for a test drive, it seems like a great idea.

It also seems like allowing people to view Netflix on the hotel TV instead of wifi would be a great way to free up some wifi bandwidth, which tends to get bogged down, as people watch Netflix on their laptops and tablets.

However, Marriott seems to also be exploring the option of allowing guests to upgrade to a paid “premium” Internet connection.

Since guests with Netflix and similar accounts can already access those services through wifi, they could get a guaranteed high-speed service. Or Marriott could throttle video streaming through their regular wifi, which would force viewers to shell out for the extra bandwidth.

Access to movies and music that doesn’t have to endure a long load time can perhaps be considered worth paying for, especially if your kids need it to settle down after a long day on the road.

What do you think? Would you pay extra for Netflix in your hotel room? Leave us a comment and let us know.

Bring This, Not That: Should You Take a Taxi, Hire a Car, or Drive to the Airport?

April 9, 2015 by · Leave a Comment 

When you’re going to the airport, what’s the most cost effective way of getting there and getting home again? Should you hire a cab or an Uber driver, or even a black town car? Or should you park your car in long-term parking?

In some cases, this really is a “six of one, half dozen of the other” scenario. So how do you figure out which is the better choice?

English: A checker taxi cab. Deutsch: Ein Chec...

English: A checker taxi cab. (Photo credit: Wikipedia)

I always prefer to hire a car to take me to the airport if we’re going on vacation. I’m already going to have to pay for parking if we drive our own car, which can really add up if it’s an extended stay. Out of pocket, the car service will be more than parking, but the convenience can outweigh a lot of things.

For one thing, I prefer a car service because being dropped off curb side saves on a lot of stress, especially if the whole family is going. So it’s always important to look for a car service that is decently priced, because prices can vary quite a bit.

Other considerations are the distance to the airport. How far away are you and what is the cost to get there by yourself in your car versus hiring a car or taxi? If you’re close to an airport, it’s a lot more economical to take a cab.

The airport pricing for parking varies. Finding a spot can be difficult if you’re at a busy airport, so you may need to valet park the car, which costs even more.

You can also consider park-and-flies, which are offsite parking services. You pay less, and a shuttle transports you to your terminal. They come by every half an hour, so you can stand on the curb at the airport (and the parking lot) and wait for them to make their return trip. This option is generally a lot less expensive than airport parking

Another option in larger cities is public transportation. In Florida, look for the Tri-Rail, which can get you from West Palm to Ft. Lauderdale airport to the Miami airport with great ease. You have to buy a ticket both ways but it’s a great option for extended stays and could be cheaper than a car service or a taxi.

It is more time consuming because it has more stops, however, so there’s the whole money-versus-time conundrum to figure out. But in terms of total dollars, the only thing cheaper is a friend who’s willing to help you out.

So how do you usually get to the airport? What’s your standard mode of transportation? Do you park and ride, take a cab, or even public transportation? Leave a comment and let us hear from you.

Turkish Airlines to Improve Passenger Experience Even More

March 24, 2015 by · Leave a Comment 

A new airport is being built in Istanbul, Turkey over the next five years, with Turkish Airlines slated to be the “flagship tenant.” In this new space, Turkish Airlines plans to use cutting edge technology and personal hospitality to create a better passenger experience for their customers.

Turkish Airlines already takes great pride in offering comfortable spaces for travelers to relax in, so this should be interesting for those people who like to travel in comfort. The airline focuses on showing passengers a great degree of civility and hospitality, especially in their pay-to-enter lounges.

In the paying lounges, they’ve rolled out push notifications alerting passengers to gate changes, flight changes, and even nearby sales. This is already being tried out in airports in Istanbul and has apparently been a hit because Turkish Airlines announced last spring that they intend to make this a permanent feature.

Another great program that Turkish Airlines is rolling out is free tours of Istanbul to travelers on a layover of six hours or more. That way, travelers don’t have to waste a huge chunk of their time sitting around the airport, but can also feel more secure that they’ll get back to the airport on time since the tours are sponsored by an airline.

These types of pampering are about improving the travelers’ experiences and making things a little more convenient, even as travel seems to be more hectic and uncomfortable in this day and age.

Perks like this may eventually make their way to the U.S. If you’re in any major city in America, say New York or Miami, wouldn’t you be interested in a brief tour of that city during a long layover? We’re also interested in seeing push notifications for travelers, as well as a few other creature comforts at our airports.

We’ll look forward to seeing some of these improvements arrive here in the U.S. too.

Airlines Are Unlocking New Value In Their Frequent Flier Programs

February 26, 2015 by · Leave a Comment 

Reversing the direction of what we’ve seen recently in frequent flyer programs, Business Insider says that airlines are now finding value in their frequent flyer programs.

The recent trend has been for airlines to find ways to deny privileges to customers involved in frequent flyer programs (such as putting a stop to mileage runs). That trend probably isn’t going to change, but airlines are finding ways to monetize these programs in a way that, so far, doesn’t seem to be of much benefit to travelers themselves.

Multiple racks of servers

If you’re using Big Data, you need some Big Servers. (Photo credit: Wikipedia)

Getting on board the Big Data bandwagon, airlines have started harvesting and selling the data they’ve gathered about their frequent flyers. They’re selling this data to a variety of sources; Business Insider lists credit card providers, rental car companies, and hotels.

This data is so valuable, Air Berlin recently sold a stake in its frequent flyer program for more than what the entire Air Berlin corporation was valued at.

“It’s extremely powerful data, especially as it tends to be slanted towards the premium segment,” said Marc Allsop, senior vice president and head of global business development at Aimia.

In other words, frequent flyers tend to be very desirable customers. Anyone who travels enough to rack up that many miles tends to have money to spare, even when the person’s travel is on the company’s dime.

Plus, the information being harvested isn’t just related to facts about the person. It can potentially include details about recent trips a particular person has taken.

How do you feel about your frequent flyer information being harvested and sold to a third party? Leave us a comment to let us know if that sounds just fine to you or if you’d prefer to go back to the days when your data was just between you and your airline.

The Case of the Disappearing Amenities

February 10, 2015 by · Leave a Comment 

Most people take home a tiny bar of soap and some lotion when they leave a hotel. They may also have tiny bottles of shampoo and conditioner tucked away in their luggage as they glide through the lobby and out the front doors. Perhaps a shower cap to boot.

Not a big deal, as it turns out. In fact, many hotels sort of expect, and even want you to take their small sample soaps.

Sofitel Arc de Triomphe מלון סופיטל שער הניצחון

Sofitel Arc de Triomphe מלון סופיטל שער הניצחון (Photo credit: Wikipedia)

A recent study by Hilton Hotels showed that 73 percent of respondents were willing to admit they took home some swag from their last visit to a hotel.

People take these toiletries home and use them to stock their guest bathrooms. It does feel pretty fancy to select your own soap when staying the weekend with Auntie Margie. Others use the stuff themselves or even give it away as gifts. (Because nothing says love and friendship like a small bar of soap with a major hotel chain’s name on it.)

In fact, Hilton is using premier brands as an additional selling point for their hotels. A recent article in Premier Traveler Magazine’s website lists Neutrogena, Giovanni, Aroma Actives, Refinery, and Peter Thomas Roth as new additions to Hilton’s arsenal of body care products. These are some toiletry heavy hitters. Hilton, in fact, is glad to offer these miniature bottles of bliss as part of what they offer the weary (and upscale) traveler.

We understand the importance of quality toiletries in ensuring guests stay revitalized during — and after — their travels,” said Chris Naylor, vice president, brand operations for Hilton Worldwide. “The refresh of these bathroom products is part of our commitment to enhancing the overall travel experience, leaving our guests fresh and ready for their next adventure.”

The brands themselves also get buzz from being placed into the posh hotels.

Of course, it’s unlikely that someone will book into a hotel based solely on a love for Peter Thomas Roth, but these little details add up. And in the world of high end travel, encouraging your guests to steal soap can be a solid move.

Some of the Best Luggage Hacks Ever

December 26, 2014 by · Leave a Comment 

Everyone loves a list of life hacks, so we were unable to resist a recent article on Australia’s News.com called The 15 Best Luggage Hacks Ever.

There are some great ideas on this list, and we’ve even talked about some of them in the past, but we found a few old favorites as well as a couple new ones.

Everyone should follow rule number one on this list, which is to put some sort of distinctive marker on your luggage so that you can easily pick it out from the crowd when retrieving it from the luggage carousel after your flight. Most suitcases, including ours, are black. We make several others with distinctive colors, but still, the majority of bags you see on a carousel are black. So tie a bright piece of cloth around the handle or put a sticker somewhere easy to see, as a way to distinguish your black bag from everyone else’s black bag.

Maxlite3 Expansion Spinner

Maxlite3 Expansion Spinner

We especially liked tip number 14, Buy a lightweight suitcase. Most airlines charge extra if a packed bag exceeds their weight limit, so you want to start with luggage that doesn’t weigh very much to begin with.

That’s where our line of Maxlite 3 suitcases comes in handy. We designed them to be lightweight and sturdy, so they hold up well to the rigors of travel without adding a lot of weight. We also recommend that you choose your size wisely. If you only need a medium sized bag, don’t lug a large one to the airport; that only adds to your load and the overall price tag.

We did wonder a bit at some of the suggestions in tip number 15 Have a little bag full of these random but useful essentials. The list includes small sheet of bubble wrap, universal bath plug, pencil sharpener, and a calculator. Those don’t strike us as essential items. And since many of the other items listed are very sharp (mini scissors, safety pins, tweezers) make sure you don’t stow this little kit into your carry on as the TSA could possibly confiscate it (or at least the sharp pieces).

Other good tips on the list include suggestions to keep your luggage fresh by sticking a scented dryer sheet in there during down times, using compression bags to save space, and turning light colored clothes inside out so they don’t get marked up if they happen to come in contact with the bottom of your shoes.

What are some valuable luggage hacks you’ve learned over the years? Share them in the comments below or on our Facebook page.

Demanding a Return on Investment From Business Travel

December 9, 2014 by · Leave a Comment 

Business trips are a necessary part of doing business around the country or around the world. Trade shows, conferences, and client meetings are all a part of the game. Meeting someone face-to-face can change the dynamics of a key business relationship. The personal touch is still an important part of business, even in a world of e-mails, social media and text messages. But are you actually accomplishing goals with your travels, or are you just “traveling to travel?”

Business class coach.

Business class coach. (Photo credit: Wikipedia)

Amanda Stillwagon explains in her article on Small Business Trends the importance of demanding an ROI from business trips. She suggests making a list of must meet people, and then following up with them afterward.

If all you’re doing is traveling because it’s what you’ve always done , it might be wise to rethink your travel strategy into a business strategy. According to Stillwagon, the U.S. Travel Association states every dollar spent on business travel returns $10, if done properly.

You need to have some method of determining the trip’s value, by calculating potential sales or marketing opportunities, and then measuring the actual results. Set up goals before your trip, and measure the results afterward to see if you hit them. For example, if a trade show isn’t generating a positive ROI within a year, drop it and find a better one.

Take these trips as an opportunity to learn more about an industry to expand your network, showcase your products and/or to close a big deal.

Is a trip halfway across the world worth your investment? If there are top industry leaders you could meet, then probably, yes. But if it does not generate a positive ROI to the business, then it is just glorified sightseeing, and definitely not worth the money.

Last-Minute Travel Upgrades: Are They Worth It?

December 4, 2014 by · Leave a Comment 

We have discussed the little luxuries of traveling and how the experience can be enhanced by little niceties such as a mint on your pillow or a bottle of water when you check in. Getting an upgrade can be one of them.

Or not.

I have been offered upgrades due to my loyalty status in a frequent traveler program. They have been offered as a courtesy and to keep my continued business. In that sense, it’s worth it, because I’m going to keep using that airline, hotel, or rental car company. But for others, it may not give you the benefits you need.

English: EK J-Class

EK J-Class (Photo credit: Wikipedia)

When checking into the airport or hotel, or renting a car, companies have begun asking at the counter if you want to pay for an upgrade, trying to make it sound like a good deal. For some, the upgrade is totally worth it, while others end up feeling like they suffered from a marketing scheme.

In the past, car rental companies ask if you want an upgrade for $10 a day more, but this is a relatively new concept for hotels and airlines. Airlines have increased their profit margins by this method of marketing alone, selling seat upgrades from Economy to Economy Plus, for example.

Some people have had good experiences with this new airline trend while others have not. According to Christopher Elliott’s article in the Seattle Times, Linda Petzler had a wonderful experience with her upgrade and found it well worth it. As she journeyed from London to Dallas, she made an upgrade to business class for $500 more. On the other hand, Judith Patrizzi made an upgrade on her trip from Rome to Boston, which she later regretted. She received terrible food and bulkhead seats with no more room than the ones she would have received without the “upgrade.”

This is a situation where you have to weigh the pros and cons. Is the room worth it? Or is saving money more important? We suggest always asking if you want an upgrade. Sometimes it may be given to you without a fee. For example, if your hotel has multiple stories, ask if they have any rooms on a higher level available with a great view. These are usually nicer and bigger anyway, and won’t necessarily cost anymore.

Would you pay for an upgrade to a nicer seat, room, or car? Is it worth it, or an unnecessary expense? Leave a comment on our blog post or on our Facebook page.

Why Airline Ticket Prices Vary So Widely

November 27, 2014 by · Leave a Comment 

The ticket you bought for your next flight could cost twice as much, or half as much, as the person sitting next to you. It’s a rule of flying that buying a ticket at the last minute means you’ll pay more than someone who bought when prices were at their lowest. If you have to book a ticket because of a family emergency or a last minute trip, you reluctantly pay a premium.

But did you know that ticket prices on an hour long economy flight can vary by as much as $1,400? This rather startling price difference was revealed by Hopper, a travel research website. A recent report they put out states that ticket prices for economy seats between LAX and Vegas — a 60 minute flight — ranged from $200 to $1,600.

DragonAir Economy SeatsThat’s quite a price difference and $1,600 is a lot to pay for such a short flight. The person who paid $1,600 must have been desperate, or quite the high roller.

So how do you avoid being the person who paid the most for their seat?

Part of it is a matter of luck: prices for the same flight vary day to day and even hour to hour. Your best bet on scoring at the lower end of the scale is to buy ahead of time, of course.

You can also check out Hopper’s website, which gives you a good idea of the range of prices for a particular destination and what the best deal is likely to be. If you see something within your acceptable range, be sure to snap it up right away. That price may be gone in 60 minutes.

If you enter the airports you’re flying between, you’ll also get a detailed breakdown of varying flight costs, the best time to buy tickets, and the most popular days to travel to a particular destination. They also provide info on what carriers make the trip, with a percentile breakdown. Plus there’s a list of alternate airports you can travel through to get close to the same spot.

If you want to avoid getting stung by high ticket prices, plan ahead, and use the tools to do some comparison shopping. Whether it’s Hopper or any of the other travel sites online, it’s a matter of good planning and plain luck.

Photo credit: Luke Lai (Flickr, Creative Commons)

3 Tourist Scams to Avoid: Extreme edition

October 23, 2014 by · 1 Comment 

For the last few blog posts, we’ve looked at different travel scams and petty crimes from Lifehack.org infographic on common travel scams. We’ve talked about scams, pickpockets, and even identity theft. But we’ve saved the most outrageous scams for last. Scam artists will go to almost any length to get your money, so be on the look out for these.

1. Thrown Baby

Using pretend children is a low blow, but it happens. A woman will throw a baby, which is usually a doll so that you catch it. The woman and her accomplices will rummage through your pockets taking all they can find while you try to save the “baby.”

2. Expensive Taxi Driver

English: A checker taxi cab. Deutsch: Ein Chec...

English: A checker taxi cab. (Photo credit: Wikipedia)

If you don’t know where you’re going, taxi drivers may take more twists and turns than necessary to get you to your location in order to make your bill higher. I have had this happen to me. When I questioned their route they said they wanted to “avoid traffic.” Make sure you’re only taking licensed cabs from official taxi stands, and if possible, double-check your route on your smartphone.

3. Windshield Washers Scam

We actually see this more in the United States than in foreign countries. A homeless person, or seemingly homeless, will run up to your car at a stoplight and start washing your windows, hoping for a tip. If you don’t do it, they’ll yell and raise a fuss, hoping to embarrass you into paying them to stop.

We don’t want you to be afraid of traveling. Rather, we want to make sure you travel smart. So please look over these possible scams, and when you travel, move confidently, say no politely, and continue moving. Avoid the situations where you might be scammed and you’ll finish your vacation with everything — hopefully — still on budget and on schedule.

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