Hotel Insider Secrets for Better Prices and Service

February 12, 2019 by · Leave a Comment 

We share a lot of hotel insider secrets here on the Travelpro blog, but we always keep our eye out for new ones to share. We were rewarded last month when USA Today published its article, Hotel secrets: Insider tips for lower prices and better service.

Glenn Haussman is a podcaster with shows like “No Vacancy” and “Checking In With Anthony and Glenn” (co-hosted with Anthony Melchiorri from Travel Channel’s “Hotel Impossible.”) Glenn shared a few secrets with USA Today about how to find better prices and service.

One suggestion that was new to us was to understand who owns the hotel? Most hotels in a chain are rarely owned by the name on the front — Holiday Inn, Hilton, Marriott — but are instead owned by a franchisee. That means if you have a service complaint, you should direct it to the real owner, and not the brand’s customer service line. You can often find the name of the ownership company on a plaque near the front desk

Another hotel secret we’ve discussed before is watch out for resort fees. These are mandatory fees that are usually added on by the hotel after you’ve received your initial price quote, and go toward amenities like parking, pool, and workout facilities.

“Resort fees are a scourge,” Haussman told USA Today. “They create an antagonistic relationship with the customer, which is antithetical to everything the hospitality industry is supposed to be about.”

Hotel room in the Renaissance Columbus, OHThe best way around the resort fees, says Haussman, is to call the hotel ahead of time and negotiate your room rate directly — don’t go through the website, don’t go through the customer service (800) number. The best deals will be gotten by speaking with the hotel’s general manager. This is especially important if you’re not going to avail yourself of the different amenities the hotel offers, like a swimming pool or workout facility.

Haussman’s third big secret is to book your hotel room directly, not go through an online third-party booking site. The hotels have to pay those third-party sites as much as 20 percent of the hotel cost if they refer guests to them, so the hotels don’t want to pay it. That’s also why you don’t get loyalty points, and may even get less-than-preferential treatment from the hotels. The fee can be even higher for independent hotels than the big chain hotels.

So Haussman’s recommendation is that you should call the hotel directly to book your room (that’s also when you can negotiate the resort fees). Haussman says most hotels are happy to give you a 5 – 10 percent discount just to save on the referral fees.

Another secret we’d never heard, but it makes a lot of sense: If you want to switch hotel brands, even though you’ve had long loyalty with the old brand, is to ask for a status match with the new hotel. Whether you want to just test out the new hotel or want to switch completely, it’s often not necessary to start over with the new hotel.

Finally, always try to stay in the newer hotels. They have the faster Internet speeds and the larger TVs. Plus, you’re more likely to get the frequent traveler upgrades, since it often takes a year or more to get a new hotel’s business up to a profitable level. That means the upgrade rooms will sometimes sit empty, which means you can snag one fairly easily (or even for free if they won’t budge on the resort fees).

What hotel insider secrets do you have when you travel? Any that you’d like to share with us? Share them on our Facebook page, or on our Twitter stream.

Photo credit: David Jensen (Wikimedia Commons, Public Domain)

Five Things You Should Do (and Not Do) at Hotel Checkout

February 7, 2019 by · Leave a Comment 

Business travelers are in and out of hotels so often, you have the hotel checkout routine down pat. On your last day, they slide the receipt under the door, and you walk out, confident that everything is fine and nothing needs your attention.

But that’s not always the case. USA Today recently shared some advice on what you should not do during hotel checkout, and we thought we’d share a few of these tips with you as well.

hotel management trainee working at the front desk at the Pearl Continental Hotel Rawalpindi 8. Be sure to check at the front desk during your hotel checkout to avoid surprise fees.First, be sure to double-check your bill. A lot of times, you can overlook an errant charge without realizing it. Maybe you negotiated no resort fees when you checked in, but they failed to note it on your account. Or maybe you’re being charged for something from the mini-bar even though you didn’t partake. Or maybe there was a breakfast charged to your room by mistake. Dispute the charges before you leave the building and get an updated copy of the bill.

Second, don’t leave anything behind Look for all electronics and chargers, make sure you’ve packed all medications and toiletries. And check behind your TV, in case you plugged in a Google Chromecast or USB cable. It helps to pack most of your items the night before and then you only have to deal with the things you need in the morning.

Leave a tip for the housekeeper. This is a customary part of every hotel stay, and you should leave between $2 and $5 for each night you’re there. Try to leave it each morning if you’re staying for more than a day, but if the housekeeper doesn’t take it on those mornings, then leave the sum total at the end.

Reserve a spot on the airport shuttle the night before If there’s a free airport shuttle, you can use it, but seats are often limited. Be sure to reserve your seat the night before so you don’t show up at the last minute only to find out you’re not going to make it. And be in the lobby 10 minutes before you’re supposed to leave; the shuttle might not stick around if you’re finishing up breakfast thinking you can stroll out at the last second.

Pay with a credit card, not a debit card. The danger of securing your stay with a debit card is that the hotel will often put a hold on $200 or more for “incidentals” — pay-per-view TV, minibar, etc. — when you check in. Anything you don’t use will be put back on your debit card after a few days. But this could put you in the red if other checks clear, like your utilities or mortgage/rent. Use a credit card for incidentals and to pay for your bill, if possible. If that’s not possible, give them a credit card to secure those incidentals, but pay with the debit card at the end of the stay to avoid the monetary hold.

What advice do you have for new hotel travelers? Anything they should avoid or watch out for, or things they absolutely must do? Tell us your (hotel) secrets on our Facebook page, or on our Twitter stream.

Photo credit: Hashoo Foundation (Flickr, Creative Commons 2.0)

How Women Travelers Can Protect Themselves on the Road

January 29, 2019 by · Leave a Comment 

Women who frequently travel are often concerned about their personal safety and security, which can sometimes give them pause about where and when they travel.

In a recent article for Entrepreneur magazine, contributor Kim Albrecht suggests several ways in which women can keep themselves safe while traveling for business. We found a few we thought you should know right away, but highly recommend you read the entire article for the rest of the tips.

Albrecht, the Chief Marketing Officer at SAP Concur, reported that women are making up half the business traveling population and they continue to be on the move. Since women face more travel safety risks than their male counterparts, it should come as no surprise that 83 percent of women polled said they’ve experienced a safety issue or concern in the last year while traveling for work; only 53 percent of women always or sometimes report their experiences. Alarmingly, only 18 percent of corporate travel policies specifically address female safety needs.

Albrecht partnered with Kathy Leodler, CEO of security firm Rampart Group, and former FBI special agent, SWAT commander, and corporate security director, and together, they created a safety checklist sure to come in handy for female travelers.

Like most activities, Albrecht says, preparation is key.

Check your employer’s travel insurance program and learn what is covered. Self-employed? Not a problem. You can also buy private travel insurance. Hard copies and electronic copies of your travel insurance are important: keep both with you while traveling. Share the details of the insurance benefits with a trusted person.

Speaking of copies, make copies of your passport ID page to make it easier to file a report and get a replacement if your passport is lost or stolen. Leave one copy with a trusted contact at home and carry another with you. Do the same with your trip itinerary in case your smartphone is lost or stolen. (It helps to keep a copy in the cloud too, so you can access it from, say, an Internet cafe or hotel business center.)

The Lemon Tree Hotel - Chandigarh. This hotel has a women-only floor for women travelersWell-known hotels are generally safer and some offer female-only floors. Ask before you book, and if necessary, switch up hotels to get a more secure one or one that offers a female-only floor. You might want to check out Maiden Voyage which offers a list of certified female-friendly hotels worldwide.

Book a flight with arrival time during daylight hours. This is especially important for international arrivals. And make sure you only take licensed taxis from the specified taxi loading zones at airports and hotels. If you prefer a ride sharing service, but would like to request a female driver, Uber and Lyft don’t offer that as an option, but there are several ride sharing services in specific cities.

The U.S. Department of State has important information for every country in the world including visa requirements, safety and security conditions, health and medical considerations, local laws and areas to avoid. Learn where the closest US embassy or consulate is located at your destination. There is an option to enroll your trip with the State Department in the event of an emergency, so be sure to do so if you’re traveling to a State Department hotspot.

Do you like to wander? Apps like TripIt can provide valuable local information such as safety scores for categories like women’s safety, physical harm, health and medical, theft, and more.

Modesty is a safe bet when it comes to clothing and wardrobe, said Albrecht. Leave jewelry at home, particularly expensive pieces to avoid standing out. Choose shoes that are comfortable and ones that don’t restrict mobility, should you need to move quickly.

Albrecht also suggests packing a decoy wallet with a small amount of cash and expired credit cards. You can wear a hidden money belt with actual cash and cards.

So whether you travel to the next city or across the globe, listen to your intuition: if you feel a bad vibe from somewhere or someone, listen to your gut instinct and remove yourself from the situation. And be sure to check out Albrecht’s article for other safety tips when you travel.

If you’re a woman and a frequent traveler, what do you do to keep yourself safe on your travels? Share your tips, suggestions, and stories on our Facebook page, or on our Twitter stream.

Photo credit: Shankar S. (Flickr, Creative Commons 2.0)

Robert & Mary Carey Spotlight: Albuquerque, New Mexico

January 22, 2019 by · Leave a Comment 

We are pleased to publish this blog article from Robert & Mary Carey of the RMWorldTravel radio program. Robert and Mary will provide us monthly blog articles covering their different favorite travel destinations. This month, they’re taking a look at Albuquerque, New Mexico.

How many American cities can you think of that have a four-season climate but the seasons are all fairly mild? Not too many, but Albuquerque, New Mexico is one of them! The sun shines more than 300 days out of the year on average in Albuquerque with low humidity which helps keep the winters mild. Visitors are able to enjoy outdoor activities year-round in this capital city.

Photo of Albuquerque by Ron Berhmann (provided by Robert & Mary Carey)Perhaps if you haven’t yet visited, you’ve seen the many photographs of the hot air balloons in the sky over Albuquerque. Their annual Balloon Fiesta held every October is a site to behold from the air or the ground as it features hundreds of hot air balloons in the air offering spectacular views of the surrounding landscape.

Albuquerque is one of those destinations that captures the heart and leaves an indelible image in the traveler’s mind. The sunrises and sunsets appear like paintings across the sky with colors so vivid, you almost can’t believe they’re real. If hot air ballooning isn’t your thing, you can still get those great sunset and city views with the Sandia Peak Aerial Tramway which climbs to the 10,000-foot peak of the Sandia Mountains. If you’re a skiing enthusiast, most travelers are surprised to learn that you can ski or snowboard in fresh snow during the winter season at multiple locations surrounding Albuquerque.

For golfers, Golf Digest and Golf Magazine have ranked several Albuquerque courses among the best in the country. With backdrops of sleepy volcanoes, rocky mountain peaks and the Rio Grande, there aren’t too many other areas in the U.S. that can compete with the views. Another positive is you’ll find golf is quite affordable in the Southwest compared to other areas in the country.

2018 has been good to Albuquerque, as the city has been named “50 Best Places to Travel in 2018” by Travel + Leisure, “One of the Best Small Cities” by National Geographic Traveler, and “Top-10 Most Affordable Vacation Destination” by Smart Asset. From the city’s Spanish roots and diverse native cultures, flavorful foods, engaging museums and an abundance of outdoor adventures available year round — plus we can’t forget its popularity for hot air ballooning — Albuquerque gives visitors an authentic experience of the Southwestern United States.

So pack your Travelpro, and think Albuquerque, as we highly recommend this great southwest city and be prepared for a ‘little’ chile in your food! Safe and Happy Travels!

Robert & Mary Carey, Hosts
America’s #1 Travel Radio Show
www.RMWorldTravel.com

Photo of Albuquerque, NM by Ron Berhmann (provided by Robert & Mary Carey)

Delta and Lyft Have Combined to Earn Delta Points on Lyft Rides

January 15, 2019 by · Leave a Comment 

If you’re a travel mileage junkie on the lookout for a new way to earn Delta miles, hitch a ride with Lyft. Delta Airlines recently announced a partnership with the ride sharing company that lets travelers earn miles just by using the service. Members can earn miles for every Lyft ride, and for a limited time, earn bonus miles during rides to and from the airport.

“We’re thinking about our customers’ whole travel experience and it’s important that Delta customers are taken care of not just in the air, but on the ground,” said Sandeep Dube, Delta’s Vice President – Customer Engagement & Loyalty.

All SkyMiles members are eligible, but if you’re not a SkyMiles member yet, but frequently take Lyft, sign up for Delta’s program. Just remember that names must match on both accounts, so keep that in mind when you register.
There are several Lyft benefits offered to SkyMiles members including:

  • One mile for every dollar spent on all rides (excluding taxes and tolls).
  • For a limited time, get two bonus miles per $1 spent on Lyft rides to or from the airport.
  • New riders get two $10 Lyft ride credits.
  • All Lyft rides are all eligible to earn miles including Lyft Line, Classic, Plus, and Premier.

Delta and Lyft have teamed up to provide Delta loyalty miles to Lyft riders.Earning miles is exclusively for SkyMiles Members who have active linked accounts at the time the ride is completed, which means you can’t get credit for past rides. So be sure to register and connect your two accounts before your next trip. Finally, if you and several co-workers or family members ride together, only the Lyft rider who requested the ride can earn miles, so you’ll have to fight it out with anyone else who wants the miles.

This is not the first partnership Delta has made with other travel service companies. In November 2016, they partnered with Airbnb to award extra miles to SkyMiles members who stayed in an Airbnb property. Delta also partnered with an innovative biometric identity verification platform, CLEAR, which allows SkyMiles members a discount on the highly coveted opportunity to expedite TSA security processes.

Are you a Delta or Lyft account holder? Will an arrangement like this inspire you to join one or the other program? Have you seen it in action already? Share your stories with us on our Facebook page, or on our Twitter stream.

Photo credit: Photo provided by Delta Airlines

6 Things to Do Before Booking a Hotel

January 10, 2019 by · Leave a Comment 

Travel offers many choices and demands many decisions and you want to make the ones that give you the most for your money. On any trip, your hotel choice is probably one of the most important decisions you’ll need to make.

The quality of the accommodations, amenities, and freebies are just a few of the factors that will affect your decision. The wrong or right choice can mean the difference between a memorable trip and a miserable one.

The Ellis Hotel, formerly the Winecoff Hotel, in Atlanta, Georgia. Make sure to follow these important steps when booking a hotel.

The Ellis Hotel, formerly the Winecoff Hotel, in Atlanta, Georgia.

A recent Smart Traveler article reminded us of some important factors to consider if you want to ensure your next trip is one worth remembering, not one you’d rather forget.

First, check the EXACT location of the hotel. Use Google Street view or Bing’s Bird’s Eye and get a look around. Make sure the hotel is, say, near the beach (like they said), has the great views they promised, or isn’t stuck right on a busy street that makes walking impossible. Doing this can help you avoid a hotel near the interstate or road construction.

Check to see if the hotel has any airport shuttles. You can save yourself time and frustration with a complimentary shuttle. Taxis and ride sharing can get expensive, so taking an airport shuttle to the hotel can save a few bucks. Just remember to tip your driver.

Check parking availability and cost. Parking on hotel property can add $10 to $35 or more per day. No parking at the hotel? The cost for off-site parking will often be significantly higher, and the inconvenience of walking to and from the off-site lot is higher, too. Weigh the costs between paid parking and ride sharing before you commit.

Do they have free or fee Internet? There’s no guarantee that a hotel offers free wifi; there could be a daily charge for it. You could also be charged per device, so connecting a laptop and phone can gobble up any savings. The more expensive hotels typically charge for their wifi while the less expensive hotels don’t. So either figure out how to use the mobile hotspot feature on your cell phone, or figure out whether you want to spend $10 – $20 per day on Internet access.

Do they have a rewards program? Loyalty programs are usually free and often provide great rewards. Ideally, you’d sign up before you make your reservations because members often get discounted prices, earlier check-in, later check-out, and other perks, but you can sign up once you check in. Just remember to do it before you check out so you can get the points. Some programs even give complimentary wifi and upgraded rooms.

Of course, you often have to book directly through the hotel rather than through the discount comparison sites or the conference websites to get those points. (Be sure to check with the individual hotel before you make the reservations just to make sure. Call them directly, don’t call the 800 number, because they don’t always have the best information.)

Are you a hotel travel veteran? What are some of your recommendations for hotel rookies and newbies? Tell us some of your recommendations and secrets on our Facebook page, or on our Twitter stream.

Photo credit: Eoghanacht (WIkimedia Commons, Creative Commons 0/Public Domain)

Sleepbox Micro-Hotel to Open at Washington Dulles International Airport

January 8, 2019 by · Leave a Comment 

Thinking inside the box might be a good place for a nap if you’re at Dulles International Airport. As travelers long for a place to sleep other than the floor or curled up in a chair, Dulles will now offer a place to sleep, recharge or relax before your next flight.

According to USA Today, Sleepbox Nap Lounge opened during Christmas week on Concourse A, and is located between gates A6 and A14. Offering 16 small, stand-alone sound-proofed rooms, the micro-hotel will be the answer to the prayers of many weary travelers.

A double Sleepbox Hotel micro-hotel.The rooms can be rented through the Sleepbox website or app and reservations can last for an hour for a quick catnap or even an overnight stay. Canceled flights just looked a bit better with an option to get sleep and not worry about traffic back to the airport.

The article says the rooms are designed to be “cozy” with 8-foot ceilings and 30 square feet for a compact size. A 45 square foot room is also available with a little more storage space. Beds in both sizes are made of premium memory foam.

Room temperatures can be set via the Sleepbox app and so will lighting and the wireless entertainment system. It’s important to note that there are no restrooms or showers available at the micro-hotel, so if you need to use the facilities overnight, plan ahead and don’t leave your room without your mobile phone.

Minute Suites, a Sleepbox competitor, are currently available in Dallas, Philadelphia, Charlotte, and Atlanta airports. Travelers familiar with these small rooms know they offer a sound-masked room for sleeping, working, or just relaxing in some peace and quiet. Minute Suites offer alarm clocks, HDTV (Netflix and DirecTV), and desks with chairs; some even offer showers.

The Atlanta airport sleeping concept has two locations and Minute Suites will open four new locations in the new year. Atlanta’s Concourse E will have 16 suites and two showers; Concourse F will offer six suites and one shower. Not to be left out, Concourses T and B will a part of “Traveler’s Oasis” concept with Be Relax Spa and Chiroport, which offers 15-minute chiropractic treatments that including spine adjustments and trigger-point muscle work.

Dulles is the first airport to get a Sleepbox micro-hotel, but the article says Sleepbox is already in talks with a few other large U.S. hubs for future locations.

Would you sleep in a micro-hotel or other tiny sleep room? Do the lack of toilet and shower facilities make a difference? Share your thoughts with us on our Facebook page, or on our Twitter stream.

Photo credit: Vzor495 (Wikimedia Commons, Creative Commons 3.0)

2019 Global Travel Forecast

December 11, 2018 by · Leave a Comment 

Travel agents and frequent business travelers will want to pay special attention to the latest information from Carlson Wagonlit Travel (CWT), the global travel agency. Each year, they issue a forecast of what they expect the following year’s global travel forecast will look like.

The goal of the report, says CWT is “to enable travel buyers around the globe to create and support their travel programs for next year whether local, national, regional or in-between.

Here are a few of their predictions from their 2019 Global Travel Forecast.

The Asia Pacific region will see price increases: 3.2% for air, 5.1% for hotel, and .5% for ground transportation. The growth of the tourism and business travel market for Asia (especially China, now the world’s biggest corporate travel market) is putting pressure on the travel industry, which means travelers will have trouble not only getting rooms at their preferred properties but at their preferred rates as well. So book early, and have a backup plan ready.

The Fullerton Hotel in Singapore. The 2019 global travel forecast predicts higher prices and limited availability for hotels in Asia and other parts of the world.

The Fullterton Hotel in Singapore

There will be a global increase in demand for rooms. We already said tourism and business travel is going to grow in Asia, but this is also true for Europe and Africa. Plus, the introduction of “ultra-long haul flights” will also increase leisure and business travel. More people going to more places means a need for more hotel rooms. While this means that there will eventually be more hotels, it doesn’t help in the short term, so make sure you book early or consider Airbnb and other room-sharing websites to find a place to stay.

Rental car companies will increase their prices, at least in the U.S. CWT is expecting to see an increase in car rental prices in Q4 2019, as the three main car rental agencies — which cover 90% of the US market — are seeing their fleet costs and maintenance costs increase and the residuals on their used cars are going down. The projected increase in price is 1% for corporate business travelers.

Amazon’s artificial intelligence is going to have an impact on travel According to CWT’s report, the travel industry is full-to-overflowing with all kinds of data on travelers — credit card, travel and expense HR data, combined with all the actual travel data like flights, car rental, and hotels — AI and machine learning systems are able to personalize and automate a lot of business travel functions. This means self-booking travelers are more likely to interact with a chatbot than a real customer service person on the other end of the computer line.

Fare tracking, fare forecasting, and the use of chat bots to book flights and hotels are increasingly the norm. Personalizing travel is no longer just about upgrades and ancillary services. Algorithms are being built to fully understand traveler preferences and behavior, and to extract more revenue by offering relevant products and services in real time.

Right now, as the economy is in an upswing, we’re expecting more and bigger things to happen in the global travel market. More of you will be traveling more often to more places. Of course, you’ll pay a little more too, but if you’re able to see a positive ROI on your business travels, or just have a fun time on vacation, it will all be worth it. Just remember to book things early, and always keep your confirmation numbers handy.

What are your travel plans for 2019? Do any of Carlson Wagonlit’s predictions have an effect on what you’re planning for next year? Share your ideas and your own predictions on our Facebook page, or on our Twitter stream.

Photo credit: Holgi (Pixabay, Creative Commons 0)

Free Wifi On Planes? Make Sure You Practice STRICT Security

November 27, 2018 by · Leave a Comment 

How important is it to you to have free wifi on planes? Are you able to stand being disconnected from the office for 1 – 6 hours? Or do you have to be connected at all times? And if it’s that important, are you willing to pay for in-flight wifi, or do you sit and suffer because you don’t want to pay $10 for a few hours of connectivity?

Delta Airlines is beginning to offer a rare incentive for their fliers and giving us all free wifi on their flights. Last year, they began offering free texting to their passengers, and this year, they’re upping the ante.

In a recent Travel Market Report article, Delta Air Lines said it would provide the free amenity, and according to Delta CEO Ed Bastian, it would be faster than what we’re already used to.

A man sitting on an airplane wearing a knit tube over his head and his laptop computer. His hands fit into little openings near the laptop. This is not good security if you're using free wifi on planes.

No, this won’t help.

Speaking at the Skift Global Forum in New York recently, Bastian said he didn’t know of anyplace other than in an airplane that you can’t access free wifi, so he wanted Delta to be the first to provide it to passengers. When the fee would be dropped remains unclear, but it is expected to be well-received.

We’re definitely in favor of free wifi, but it’s critical that you follow strong security measures in order to keep your computer and your personal information safe from prying eyes.

  1. Make sure you use a VPN (virtual private network) to encrypt all web traffic to and from your computer.
  2. Make sure your malware protection and firewall are current. If you don’t have any, buy some.
  3. Never do any banking or transmit sensitive financial data while you’re on a free wifi system. If you need to do it, wait until you’re on the ground, and do it on your phone with the wifi turned off. Cellular data is harder to intercept.
  4. Be sure the wifi system you want to log onto is the right one. There are many imposters that look legit — Free_Airport_Wifi may look legitimate, but you can’t always tell. Make sure you know the official name of the official wifi, and ask someone who works there if you’re not sure.

These steps are always important, even if you don’t travel very often. But if you’re going to use free wifi, whether it’s at a coffee shop, the airport, or even a plane, you have to take steps to make sure you don’t fall victim to cybercrime.

Are you looking forward to Delta’s free in-flight wifi? Or do you prefer to stay unconnected while you’re flying? Some people want to answer emails, while others just want to read a book. How about you? Tell us your thoughts on our Facebook page, or on our Twitter stream.

Photo credit: Becky Stern (Flickr, Creative Commons)

When Traveling, Time Is Money. How Much Will You Spend to Save Time?

November 22, 2018 by · Leave a Comment 

Traveling for work is still considered a perk for most employees, and they like working for companies that give them the opportunity to visit new cities and countries.

People have created different practices and habits to save time when they do hit the road. They have become more resourceful, and some are even willing to shell out their hard-earned money for little conveniences, according to a new survey from Travelport. And depending on what they’re trading for, it could cost them cold, hard cash, or it could cost them some personal data.

The survey showed several trends including one where 70 percent of travelers said they’d be willing to provide their personal data to receive personalized, relevant ads about their travel options. We already do this anyway, like on Facebook and signing up for email newsletters, so it’s not a stretch to imagine giving away “just a little more” to make our ad viewing habits more convenient.

Travelport’s Vice President and General Manager of U.S. Sales, Erika Moore, told TravelPulse.com that their study results suggest standard corporate travel practices don’t meet the expectations of business travelers who want convenience and a recognizable consumer experience when they manage and plan trips. Mobile apps can provide such those things, as can custom advertising.

Other findings include:

Many people favor convenience over price when traveling.When choosing an airline for business travel, customers base their decision on convenience. Nearly half of the respondents prioritized arrival/departure times and direct flights when it came to booking their airline tickets. They favored convenience over price and were willing to pay a little more money in order to be able to fly at the times they wanted.

Meanwhile, approximately 12 percent of respondents said that company savings and work/life balance were more important when it came to booking flights and made travel decisions based on those preferences.

But the biggest gripe among business travelers is a lack of flexibility and options. In fact, nearly every participant reported following some sort of corporate policies but added that they would like to have increased control and flexibility over bookings and filing the dreaded expense report.

One finding of great interest was the use of tracking apps. Fifty-five percent agree and 45 percent disagree with allowing employers to use GPS tracking to monitor them on business trips. That’s a bit of a sticky wicket since many people want to be treated like an adult and feel like companies using tracking apps assume people will slack off or cheat the company if no one is watching.

On a brighter note, 57 percent of respondents said they had more money to spend on travel as 2018 travel budgets exceeded 2017’s. We’re only expecting this number to go up again for 2019, which means business travelers will spend more time on the road and more money while they’re doing it.

Where do you find yourself in this report? Do you favor convenient departure and arrival times or are you more concerned about company savings? How do you feel about corporate travel policies and your company’s travel spending? Share your thoughts and ideas on our Facebook page, or on our Twitter stream.

Photo credit: Anthony92931 (Wikimedia Commons, Creative Commons 3.0)

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