How to Get Results When Travel Goes Wrong

September 16, 2014 by · Leave a Comment 

Things are going to go wrong when you travel. Maybe not this time, but soon. Something will happen, and you — understandably — won’t be happy. It could be lost luggage or bad weather causing major flight delays. An article from Peter Greenberg this past spring discusses how to get results when something goes wrong during a trip. Getting positive results boils down to having manners and being polite toward other passengers and the airline staff.

There are five things we should or should not do when dealing with travel problems.

1. Don’t call customer service

Check-In Counter at London HeathrowCustomer service is there to deal with complaints, but they may not have the power to say “yes.” They can easily say “no,” however. Peter suggests going to someone who has the ability to say yes, so avoid calling the customer service line. Also, if you’re having problems with your current flight, skip the desk at your gate. Go to an empty gate for your airline and ask them for help. They’re plugged into the same system as your own gate.

2. Do address the problem right when it happens

Waiting until you get home or arrive at your destination will put extra distance between yourself, the problem, and those who can help fix it. It may mean staying in the airport, or hanging around the hotel a little longer. Keep your travel time a little padded for emergencies anyway.

3. Keep all documents, names, and receipts

If you’ve ever tried to return a purchased item without a receipt, you know how tough that can be. Without proof, they won’t budge. Keeping all information related to the incident will allow for those trying to help you to do so in a more efficient manner. If you have this information readily available, they’re more able (and likely) to help you.

4. Use your credit card

This is important enough that it’s worth doing every day. Not only do you get travel points (if you have one of those kinds of cards), but thanks to the Fair Credit Billing Act, you can also dispute an unknown or unwanted charge to that card. For example, if you did not order room service in your hotel, you can dispute it, as long as you paid for the room with your credit card.

5. Have an alternative to suggest

One suggestion we came up with after reading Greenberg’s article is to have an alternative when addressing a problem. For example, if a flight is delayed due to bad weather, ask the gate agent if an alternate route is available, and suggest a few possibilities yourself. That will make their job easier, because they will not have to spend extra time researching alternatives.

While you’re not going to have major problems on every trip you take, it helps to be prepared, and to be polite and have a positive attitude when dealing with others. You’ll get more done, and you’re more likely to get the desired outcome.

Photo credit: Travel Collector (Flickr, Creative Commons)

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Travelpro Staff

For over two decades, Travelpro® has prided itself on design innovation and durability in crafting the highest quality luggage for the experienced traveler. They are the creator of the original Rollaboard® luggage.

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